Workplace Operations Experience Analyst

Accenture•Sacramento, CA

21h•Onsite

About The Position

The Workplace Operations Experience Analyst is responsible for completing a wide range of hospitality and customer service activities focusing on client, visitor and employee experience. The Operations Experience Analyst is the primary point of contact for their assigned work area, will be in the office Monday through Friday during business hours (8 a.m. – 5 p.m. PST) and will perform a wide range of workplace services which may include meeting and event support including audio visual technology, room setup, reservations support, space management and other activities as required.

Requirements

Able to stand and/or walk for extended periods of time
Able to pull, push or lift items weighing up to 50 pounds.
Minimum of 2 years of work experience in a professional environment providing customer service, hospitality and audio visual/general office technology support.
Experience with MS Office (Word, Excel, PPT, Teams)
Must have Critical thinking skills.
Problem solving skills
Proven ability to work independently and as a team member.
Good communication skills (written and oral)
Good organizational, multi—tasking and time management skills.
Highly responsive, flexible and adaptable
Proactive thinker/action
Passionate about customer service.
High level of professionalism.
Demonstrated leadership in professional setting.
Demonstrated teamwork and collaboration in a professional setting.
Ability to work with highly confidential material and maintain confidentiality.
Comfortable with technology.

Nice To Haves

Experience working in hospitality setting
Experience working in a facilities setting
Seeks out challenges and opportunities to grow

Responsibilities

Answer general inquiries, assist in resolving challenges or direct them to the appropriate resource.
Greet clients, visitors and employees.
Provide personalized and exceptional internal and external customer support with an emphasis on elevated hospitality.
Provide first-line support for basic office technology.
Provide meeting and event technology support prior to and during meetings.
Assist with any Workplace position while demonstrating a willingness to help wherever needed.
Carry out instructions for security, fire, health and safety and maintain records.
Set up and maintain workspace/meeting rooms including catering and audio/visual equipment.
Keep inventory, stock and maintain appearance of general use areas (e.g., copy room, coffee/kitchen area, etc.).
Provide basic technical support for standard office equipment (e.g., copiers and printers).
Complete multiple daily walkthroughs of work area to support customers and ensure space is prepared to standards.
Provide support and/or execute activities related to on-site or off-site meetings and events.
Perform administrative duties according to location processes and guidelines.
Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants and other points of interest.
Respond to inquiries and anticipate needs.
Communicate and interact effectively with teammates and other departments.
Process space reservation requests (assign and confirm space) and ensure optimal workspace occupancy.
Contribute to the preparation of daily, weekly, and monthly reports.
Other duties as assigned.