Founding Office & Workplace Operations

Rilla•New York, NY

4d•$90,000 - $120,000•Onsite

About The Position

Rilla is a rapidly growing company with over 1000 customers, including The Home Depot and KKR, using its AI sales coaching software. Backed by prominent venture capital firms, Rilla operates as an in-office team in NYC, emphasizing high velocity, customer obsession, and real-world impact. As the company scales, the office environment is crucial, and this founding role will be responsible for building and managing all aspects of the office and workplace operations. The goal is to create self-sustaining systems for office management, daily experience, and new hire productivity, allowing the team to focus on their core work. This role requires a proactive individual who leverages AI and automation, treats logistics as an engineering problem, and takes extreme ownership. The position sits within the BizOps team, collaborating with HR, finance, engineering, and leadership.

Requirements

1–2 years in office management, workplace experience, administrative operations, or a similar role (startup or high-growth experience strongly preferred).
A track record of owning a space or program end to end with minimal oversight.
Genuine fluency with AI tools, and a bias for using them to automate real work.
Excellent written and verbal communication across every level of the organization.
Strong organization and judgment, with comfort shipping in ambiguity and driving clarity.
Willingness to be in the NYC office full time.

Nice To Haves

Experience standing up office or workplace systems for a growing team from scratch.
Experience owning onboarding/offboarding logistics or IT/device coordination.
Experience managing vendors and office budgets.
Prior experience owning all of these responsibilities is a plus.

Responsibilities

Own day-to-day office operations end-to-end.
Manage vendor relationships (food & beverage, cleaning, facilities, building management) and hold them accountable to timelines and quality.
Keep the office stocked with supplies, snacks, drinks, and equipment.
Plan and run internal events, team offsites, and celebrations.
Own office-related budgets, expenses, and reconciliations.
Build systems, checklists, and automations for continuous office operations.
Serve as the go-to person for space-, supply-, and experience-related matters.