Lead, Workplace Operations

IMAX•Playa Vista, CA

15h•Onsite

About The Position

Help Create an Extraordinary Workplace at IMAX. Behind every great IMAX experience is a team that makes excellence look effortless. Our Playa Vista campus is home to approximately 200 employees, post-production operations, executive leadership, and industry guests. It is a dynamic workplace where creativity, technology, and business come together every day. As our Workplace Operations Lead, you'll help ensure this unique environment operates seamlessly. You'll be the person colleagues turn to when they need practical solutions, sound judgment, and someone who can make things happen. From supporting executive meetings and VIP visits to improving workplace services and coordinating day-to-day operations, you'll have a direct impact on the experience of everyone who walks through our doors. Why This Role Matters This is more than a facilities or office management position. It is an opportunity to become a trusted player on the Workplace team. You'll combine hands-on execution with partnering with Engineering, IT, Human Resources, Post Production, Events, Security, and Finance to deliver an exceptional workplace experience. During the absence of the Sr. Manager, Workplace, you'll help provide operational continuity and coordinate the Workplace team's response to day-to-day operational challenges.

Requirements

Progressive experience in workplace operations, facilities, hospitality, office operations, or a similar environment.
A passion for creating exceptional workplace experiences and delivering outstanding customer service.
Strong judgment and confidence solving operational problems while knowing when to escalate.
Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment.
The ability to influence, collaborate, and build trusted relationships without formal authority.
Professionalism and confidence working with executives, employees, suppliers, clients, and VIP guests.

Nice To Haves

Experience supporting a corporate headquarters, media, technology, entertainment, or similarly dynamic workplace.
Experience with CMMS or workplace management systems.
Experience with emergency preparedness, business continuity, or workplace safety programs.
Experience administering workplace technology or access control systems.
A hospitality mindset with a passion for anticipating needs and delivering memorable service.

Responsibilities

Deliver an exceptional day-to-day workplace experience for employees, executives, clients, filmmakers, and VIP guests.
Serve as the Workplace team's subject matter expert for workplace services, office operations, and occupant experience.
Manage workplace service requests from intake through resolution while communicating effectively with stakeholders.
Coordinate office seating, workplace moves, and office reconfigurations that support changing business priorities.
Ensure kitchens, meeting spaces, collaboration areas, and workplace amenities consistently reflect IMAX's standards.
Manage inventories and ordering for office, kitchen, janitorial, and operational supplies.
Partner with suppliers to deliver reliable workplace services, including office supply and coffee programs.
Support executive meetings, special events, screenings, and VIP activities by ensuring operational readiness.
Review supplier invoices and initiate approval workflows in accordance with established processes.
Identify opportunities to improve workplace operations, efficiency, and the employee experience through continuous improvement.
Serve as Chief Fire Warden, helping maintain emergency readiness and fire safety programs.
Participate in emergency planning, drills, and business continuity initiatives.
Act as Incident Commander for Workplace operations during building incidents in the absence of the Sr. Manager, Workplace.
Help coordinate Workplace activities during unexpected events to support business continuity.