Vertragsmanagement

Septeo CNEE

3d•Hybrid

About The Position

We are looking for a commercially talented individual to join our Order Management team. Your focus will be on managing the entire Order-to-Cash process, from order receipt to invoicing. We are responsible for processing orders for all companies within our group and are eager to leverage your skills and experience. You will have the opportunity to work remotely, with monthly team gatherings in Karlsruhe for in-person exchange and team days. Initial training will take place in Karlsruhe to help you get acquainted with your team and new role, so a willingness to be present on-site, especially during the onboarding phase, is expected. If this sounds like your mission, we look forward to your application!

Requirements

At least 2-3 years of professional experience in Order Management/Order Processing and Contract Administration.
Experience in processing complex orders and their billing, ideally in the context of subscription contracts.
Professional experience in a dynamic, growth-oriented company.
Very good knowledge of common office programs (Microsoft Excel, Word, PowerPoint).
Very good experience with ERP systems, ideally with Microsoft Business Central.
Good experience with CRM systems, ideally Microsoft Dynamics.
Completed commercial apprenticeship or a completed commercial degree.
Solution-oriented and very meticulous way of working.
Strong customer orientation.
Independent work style and team spirit.
Very good German and English language skills, both written and spoken.

Nice To Haves

First experiences in the application of AI tools like Microsoft Copilot are an advantage.

Responsibilities

Order acceptance and processing: Accepting, checking, and processing incoming orders, including maintaining the order book, contract review, and monitoring time-to-rent.
Contract & cancellation management: Maintaining existing contracts, recurring customer contracts, processing contract changes, and handling/confirming cancellations.
Invoicing: Performing invoicing/billing runs, including implementing annual price increases as specified.
Order processing (Third Party Products): Handling orders from entry to delivery, ensuring timely and accurate processing and billing.
Customer communication: Maintaining effective communication with customers regarding order status, invoices, contracts, and any issues to ensure high customer satisfaction.