Specialist, Voice Implementation

Thrive•Sarasota, FL

13h

About The Position

A Voice Implementation Specialist is responsible for completing telephony projects for new and existing clients. This position’s primary objective is to complete customer project goals as defined within Thrive project plans, orders and scopes of service. A Voice Implementation Specialist will work with Vendors, other Engineers, Project Managers and Thrive clients to accomplish those goals and objectives for successful rollouts of Thrive Voice Solutions.

Requirements

Strong understanding of LNP (Local Number Portability) processes and carrier service contracts.
2-4+ years' experience working with telephony carriers.
Proven ability to manage timelines and communicate across cross functional teams and external vendors to ensure successful service delivery.
Basic Knowledge of Traditional Telephony; E911 regulations, telecom billing, contracts, and number assignment best practices.
Familiarity with modern VoIP systems, Teams/8x8 strongly preferred

Nice To Haves

Experience using ServiceNow (or other project management software)
Experience in ITIL methodology and change management processes
Willingness to improve team process and contribute to team and company initiatives

Responsibilities

Implementation of IT projects related (but not limited to) the following:
Implementation of Teams Voice
Manage Number porting Process
Audit and Maintain telephony inventory
Serve as a liaison with Carriers
Work through the project process to reach a successful outcome by:
Coordinate porting processes with carriers, internal stakeholders and clients
Maintain documentation of porting activities, contracts, circuit orders, and carrier communications.
Working at direction of Implementation Management and Project Managers to complete tasks in adherence to a formal project plan.
Assisting in completion of Support Handoff requirements to allow for long term maintenance by Thrive Service Desk
Clearly and professionally communicate porting timelines, and testing procedures to customers.
Track and manage time effectively to accomplish multiple ongoing projects.