Implementation Specialist

Alkami Technology•Bentonville, AR

2d•$80,000 - $86,000•Remote

About The Position

The Implementation Specialist is responsible for delivering high-quality software implementation services by configuring Alkami products, supporting testing activities, and guiding customers through implementation milestones and user acceptance testing processes. This role collaborates closely with customers, vendors, and internal teams to coordinate configuration activities, collect and validate implementation requirements, troubleshoot implementation issues, and ensure successful software delivery aligned with project objectives and customer expectations. The position applies technical, organizational, and customer service skills to support implementation readiness, monitor progress, and maintain documentation, and contribute to a positive customer experience throughout the implementation lifecycle. The Implementation Specialist operates with moderate autonomy while managing multiple implementation activities and contributing to successful project execution across assigned customer engagements.

Requirements

1–3 years of experience supporting software implementations, customer onboarding initiatives, configuration management, testing activities, or technical support operations within SaaS, fintech, banking technology, or related environments.
Associate’s or Bachelor’s degree in Business, Information Systems, Information Technology, Communications, or a related field.
Experience supporting software implementations, customer onboarding activities, or technical configuration tasks
Strong organizational and project coordination skills with attention to detail
Ability to troubleshoot routine configuration and usability issues effectively
Strong written and verbal communication skills with customer-facing experience
Experience collaborating with customers, vendors, and cross-functional internal teams
Ability to manage multiple priorities and implementation timelines simultaneously
Experience performing functional or integration testing activities and documenting outcomes
Proficiency with Microsoft Office Suite, Google Workspace, and project, ticket, testing, or documentation tools used to manage implementation workflows and team collaboration

Nice To Haves

Experience supporting fintech, SaaS, or digital banking implementation projects, particularly within Treasury Management
Familiarity with user acceptance testing, software deployment, or onboarding methodologies
Knowledge of Jira, Confluence, or similar issue tracking and collaboration platforms
Experience supporting billing coordination or project-related invoicing activities
Exposure to APIs, integrations, or technical implementation concepts
Experience contributing to process improvement or operational efficiency initiatives

Responsibilities

Configure and customize Alkami software products by applying implementation requirements and customer-specific settings to support testing, training, and launch readiness activities
Coordinate implementation activities with customers, third-party vendors, and internal teams by managing configuration tasks, issue tracking, structured vendor communications, and project-related communications throughout implementation engagements
Support customer onboarding, live-client implementation activities, and user acceptance testing activities by guiding customers through testing processes, validating configurations, and ensuring alignment with project milestones and operational readiness requirements
Perform functional and integration testing by executing test scenarios, validating expected system behavior, and documenting testing outcomes and identifying issues that require follow-up or escalation
Troubleshoot configuration and usability issues by analyzing implementation challenges, resolving routine technical problems, and escalating complex issues to appropriate technical resources when necessary
Collect and validate configuration data from customers and third-party vendors by ensuring required implementation information is complete, accurate, and aligned with project specifications
Participate in customer and vendor meetings by providing implementation updates, communicating issue resolution progress, and supporting stakeholder alignment throughout project execution
Track implementation progress by monitoring configuration activities, testing milestones, issue resolution efforts, and project dependencies and escalating risks when necessary
Maintain project-related implementation documentation by recording configuration details, testing outcomes, issue logs, customer and vendor communications, and process updates throughout the implementation lifecycle
Support project billing activities by accurately tracking implementation-related add-on sales, documenting billable activities, and coordinating invoicing information as required
Develop product expertise by maintaining knowledge of assigned Alkami Treasury Management products, including ACH and positive pay, integrations, implementation procedures, and platform enhancements to support customer onboarding, issue resolution, and functional ownership expectations
Collaborate with internal implementation, support, and product teams by communicating customer feedback, implementation challenges, and operational improvement opportunities
Manage multiple implementation priorities by balancing customer requests, testing activities, issue resolution efforts, and project deadlines across concurrent engagements
Apply implementation standards and operational procedures by following established workflows, quality expectations, and customer service practices throughout implementation delivery
Contribute to continuous improvement initiatives by identifying recurring implementation challenges and recommending process, workflow, or documentation enhancements that improve implementation efficiency and customer experience
Support designated product or functional ownership areas by maintaining working knowledge of implementation processes, identifying recurring issues, and contributing feedback that improves delivery consistency for customers and internal teams.