Lead Voice Specialist

Ampcus Inc. • Richmond, VA

4d • Remote

About The Position

Our client is seeking a skilled Cisco Voice System Engineer to design, implement, and maintain our organization's voice communication systems. The ideal candidate will have expertise in Cisco Unified Communications solutions, VoIP technologies, network infrastructure, firewall and active directory. This role requires a proactive individual who can troubleshoot complex voice system issues, optimize performance, and ensure seamless communication across the organization. The engineer will need to work with third party contract resources to develop, deploy and monitor implementations of voice designs and systems.

Requirements

• Proven experience with Cisco Unified Communications solutions, including Call Manager, Unity, and Contact Center.
• Strong knowledge of VoIP protocols (SIP, H.323, MGCP) and network technologies.
• Experience with troubleshooting tools and techniques for voice systems.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and ability to work collaboratively in a team environment.
• 3-5 Years of experience as a lead voice specialist.
• 10 years of experience in voice and network technologies required.
• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Nice To Haves

• Experience with integration of third-party applications into Cisco voice systems.
• Knowledge of cloud-based voice solutions and hybrid environments.
• Experience with Cisco Webex Dedicated Instance (DI) cloud environments. In particular Control Hub, DI CUCM, DI CUC, DI Contact Center and active directory integration.
• Experience with configuring Cisco end devices (phones, softphones, etc.), Cisco routers, voice gateways, third party device integration with CUCM.
• Familiarity with scripting and automation tools for system management.
• Architectural and design experience with Cisco voice environment. This would include creating detailed design documentation, voice design and naming standards.
• Experience with Cisco Webex Dedicated Instance (DI) cloud environments. In particular Control Hub, DI CUCM, DI CUC, Webex Contact Center and active directory integration.
• Experience with configuring Cisco end devices (phones, softphones, etc.), Cisco routers, voice gateways, third party device integration with CUCM. To include troubleshooting the Cisco voice infrastructure.
• Avaya PBX experience helpful.
• Cisco certifications such as CCNA Collaboration, CCNP Collaboration, or equivalent are highly desirable.

Responsibilities

• Design, configure, and deploy Cisco Unified Communications solutions, including Cisco Call Manager, Unity Connection, Contact Center, Cisco voice gateways, routers.
• Voice circuit integrations of SIP trunks and ISDN PRIs.
• Manage and maintain VoIP systems, ensuring high availability and performance.
• Troubleshoot and resolve issues related to voice systems, including call quality, connectivity, and hardware/software failures.
• Collaborate with network engineers and architects to ensure voice systems integrate seamlessly with the organization's network infrastructure.
• Monitor system performance and implement upgrades or patches as needed.
• Provide technical support and training to IT staff end-users on voice system functionalities.
• Develop and maintain documentation for system configurations, processes, and troubleshooting procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior