Specialist, Technical Product Sales Support, Comcast Business
About The Position
Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. This position delivers technical knowledge and assistance to customers and internal teams for effective use of technical products. The Technical Product Sales Support Specialist 1 acts as a connection between sales, engineering, and customers to resolve technical questions. Responsibilities include addressing concerns, resolving problems, and enhancing product performance to align with business objectives and customer satisfaction targets.
Requirements
- 0-2 Years Relevant Work Experience
- Bachelor's Degree (or combination of coursework and experience, or extensive related professional experience)
Nice To Haves
- Collaboration
- Customer Experience (CX)
- Teamwork
Responsibilities
- Providing technical guidance to sales teams and customers during the product selection and implementation process.
- Assisting in troubleshooting and resolving technical issues related to product performance or application.
- Preparing and delivering technical presentations and product demonstrations to internal teams and customers.
- Collaborating with engineering teams to address product-related inquiries and improve customer outcomes.
- Maintaining accurate documentation of customer interactions, technical solutions, and product updates.
- Supporting the development of training materials and resources for internal teams and customers
- Regular, consistent and punctual attendance.
- Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Benefits
- Best-in-class Benefits
- Commission (for sales positions)
- Bonus (for non-sales positions)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
