Technical Sales & Product Specialist

DSA Doors•Raleigh, NC

2d•Onsite

About The Position

DSA Doors, the leading premium wood door manufacturing company in the United States, has an opening for a Technical Sales & Product Specialist based in the Raleigh, NC office. You will be the point-of-contact for our customers to provide sales and support of our architectural services. You need to be eager to learn, ready to provide top-notch customer service and sell our quality products and be ready for other tasks as assigned to accomplish the goals and objectives of the sales group.

Requirements

Analytical and curious; asking the 5 W’s
Dedicated to quality and customer service
Customer service and phone etiquette
Detailed and organized
Time management
Knowledge of computer software and functions
At least 2 years of experience in customer service, technical sales, or order management in a manufacturing environment.
Must be able to modify and create CAD drawings.
Familiarity with interpreting technical drawings and specifications.
At least 1 year of experience using a CRM in a professional setting.
Ability to manage multiple custom orders at different stages.

Nice To Haves

At least 1 year of Autodesk AutoCAD design experience preferred.
Knowledge of the building supply, hardware and/or doors/windows industries.

Responsibilities

Manage custom orders from inception to delivery, including working directly with clients to clarify technical specifications.
Review customer-submitted CAD drawings and collaborate with Engineering group to ensure manufacturability.
Convert customer specifications into clear production instructions.
Generate quotes and timelines for custom orders.
Advise clients on material choices, finishes, and design options.
Provide feedback to customers on production timelines, delays, and technical challenges.
Ensure all custom orders meet quality standards and customer expectations.
Collaborate with the sales team to ensure accurate information is provided to clients and that all details are captured for production.
Input all communications and documents into the CRM system.