Specialist, Supply & Logistics

Whirlpool • Benton Harbor, MI

1d • Onsite

About The Position

Whirlpool Corporation is seeking an entry-level Specialist, Supply & Logistics for its Proactive Order Fulfillment Team (POFT). The role supports timely fulfillment of customer orders from distribution centers and helps convert orders to delivery. It is based onsite at the Riverview Campus and is not a remote role.

The position works with internal and external process partners and trade customers to identify and resolve issues preventing delivery, including back-ordered products, transitions, set-aside orders, delayed deliveries, and other fulfillment issues. It provides cross-functional support and serves as a contact for the R&B Sales Organization and TX/CX Order Management on escalated issues. The role also communicates solutions and updates, monitors orders, and identifies process-improvement opportunities using continuous-improvement methodologies and tools. The schedule requires flexibility to include a 10 a.m.–7 p.m. Eastern late shift.

Requirements

• High school diploma or GED.
• At least 1 year of experience in Supply Chain Order Management.

Nice To Haves

• Bachelor’s degree.
• Organizational skills.
• Customer service and communication skills.
• Ability to work in multiple systems, including SAP ECC, SAP eCRM, MS Access, MS Excel, and Google Suite.
• Ability to work independently and develop resolutions based on researched data.
• Positive attitude and willingness to accept constructive feedback.
• Ability to drive change, solve problems, and think critically.
• Ability to learn quickly and adapt to new situations, environments, and tasks.

Responsibilities

• Research contract-channel order availability issues, resolve them, or propose alternatives within TX guidelines.
• Work with TX, Logistics, and trade customers to resolve delayed deliveries and critical fulfillment issues.
• Create or cancel delivery documents for internal process partners as needed.
• Research and assign set-aside orders and other channel prioritizations.
• Maintain team-designated metrics, including lines per hour and eCRM utilization.
• Research and implement automation within team databases.
• Use Standardized Work methodology to identify and eliminate process waste.
• Identify systemic problems, evaluate potential solutions, and recommend a course of action.
• Monitor open orders in assigned regions and perform quality assurance on order processing to support complete, on-time deliveries across channels.
• Work cross-functionally to identify opportunities to resolve at-risk orders.
• Fulfill and optimize truckloads shipping directly to trade customers at Factory Distribution Centers and Regional Distribution Centers.
• Fulfill orders for trade partners and end consumers.
• Communicate solutions and updates to trade customers and process partners.
• Work a flexible schedule that includes a 10 a.m.–7 p.m. Eastern late shift.

Benefits

• Generous benefits package.
• Whirlpool employee discount.
• Fitness and educational reimbursement programs.
• Kitchenettes.
• Always On Flexibility to manage personal, family, and outside-of-work commitments.
• Two weeks of work-from-anywhere time per year, taken in minimum one-week increments.
• Four weeks of paid sabbatical leave after every five years of service.
• At Saint Joseph/Benton Harbor locations: renovated office space, free coffee, biking and walking trails, and access to The Eddy Early Childhood Center, subject to availability and additional costs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED