Specialist, Student Support & Retention Delaware

Columbus State Community College•Newark, DE

About The Position

The Specialist, Student Support & Retention develops meaningful relationships with students throughout their educational journey and provides individualized support to improve persistence, academic achievement, credential completion, graduation, and transfer readiness at the Delaware Campus. The position uses data-informed practices and student success technologies to identify at-risk students and implement targeted interventions. It serves a varied student population, including commuter students, adult learners, first-generation students, workforce-development students, rural learners, and students from historically underserved populations. The Specialist supports student outreach, case management, and retention initiatives; monitors student progress and coordinates timely interventions; documents cases and evaluates retention strategies; and collaborates with campus and community partners to connect students with resources. The role also provides customer service, supports data management and reporting, assists with retention-focused programs and engagement activities, and handles testing center duties as needed. Work hours may include non-traditional schedules, such as 11 a.m.–7 p.m. or 12 p.m.–8 p.m.

Requirements

High school diploma or GED.
Two years of experience in one or more of the following: Academic Advising, Student Success, Retention Programs, Case Management, Student Affairs, or Community College Student Services.
Experience working with community college students, adult learners, first-generation students, rural students, and commuter student populations.
State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
An appropriate combination of education, training, coursework, and experience may qualify a candidate.

Responsibilities

Support and maintain student outreach, case management, and retention initiatives to promote enrollment persistence, academic success, and credential completion.
Proactively engage students through targeted outreach campaigns, individualized support plans, and guided referrals to campus and community resources.
Monitor student progress using early alert systems, retention analytics, and predictive indicators; identify at-risk students and coordinate timely interventions.
Collaborate with faculty, advisors, and student services partners to resolve barriers, improve term-to-term retention, increase registration yield, and support campus enrollment and completion goals.
Maintain accurate case documentation, track intervention outcomes, and evaluate retention strategies through data-informed decision making and continuous improvement.
Use student information systems and retention technologies to document interactions, track outcomes, maintain records, and support assessment and reporting.
Collaborate with Academic Advising, Financial Aid, Career Services, Counseling Services, Accessibility Services, Tutoring, and community partners to connect students with resources and remove barriers to success.
Participate in student success initiatives, campus committees, and cross-functional teams.
Provide professional customer service to students, faculty, staff, administrators, and community members by responding to inquiries, providing information, resolving concerns, and facilitating referrals.
Maintain confidential records and assist with data analysis, reporting, and performance measurement to support campus operations and planning.
Handle testing center duties as needed.
Assist with retention-focused programs, workshops, student success initiatives, orientation activities, and engagement opportunities that foster connection to the College.
Support commuter and adult learner engagement efforts.
Foster and maintain a safe environment of respect and inclusion for faculty, staff, students, and community members.