Specialist, Student Account Services

Austin Peay State University • Clarksville, TN

3d

About The Position

This position is responsible for assisting the Director and Assistant Director in the billing and collection of accounts receivables and other related activities. The Specialist will process registration paperwork, enter charges and credits on students’ accounts, prepare journal entries, and verify eligibility for student discounts. They will respond to student inquiries regarding account balances, charges, and credits, providing backup and making corrections as needed. The role involves contacting students, faculty, staff, and outside agencies to obtain and clarify information, and assisting in the distribution of fees and billing. The Specialist will also facilitate TouchNet software, process student refunds in conjunction with Student Financial Aid and the Registrar’s offices, assist students via phone, complete cash counts, and create daily bank deposits. Other job-related duties may be assigned.

Requirements

• Ability to efficiently operate a personal computer and associated software (Outlook, Word, Excel, etc.) and Ellucian Banner.
• Ability to communicate effectively and appropriately.
• Ability to maintain confidentiality of records and information.
• Ability to interact in an effective and appropriate manner with various populations, the University community and the public.
• Ability to detect and correct grammatical and spelling errors in written correspondence.
• Ability to maintain files accurately, in paper and in software programs.
• Ability to handle multiple tasks simultaneously.
• Ability to learn and follow state guidelines and APSU policies/procedures.
• Ability to make mathematical computations quickly and accurately.
• Ability to accurately prepare reports and maintain records.
• Ability to plan, prioritize and meet deadlines.
• A minimum of two years of work experience in Accounting/Accounts Receivable, Business, and/or Billing.
• Strong analytical skills.
• A background and credit history check will be required of the successful applicant.

Responsibilities

• Process registration paperwork, enter charges and credits on students’ accounts, prepare journal entries as needed and verify eligibility for student discounts.
• Respond to inquiries from students regarding account balances, charges and credits, providing backup to support charges and making corrections as needed.
• Contact students, faculty, staff, and outside agencies to obtain and clarify information needed in relation to accounts.
• Assist in distribution of fee and billing of students, faculty, staff and third-party sponsors on a regularly scheduled basis.
• Facilitate TouchNet software including implementing Marketplace stores and products.
• Process student refunds, verifying accuracy of amounts and working in conjunction with Student Financial Aid and the Registrar’s offices.
• Assist students who call into the queue by reviewing the student’s account.
• Complete cash counts and create daily bank deposits.
• Perform other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed