Student Services Specialist

UNC-Chapel Hill • Chapel Hill, NC

4d • Hybrid

About The Position

The Heels Hub, a unit within The Office of Scholarships and Student Aid, is seeking to hire temporary support to assist with front-line and back-office operations within the University’s One Stop student services center. This position provides comprehensive customer service and support to students, families, faculty, staff, and campus partners across a variety of service areas, including Academic Advising, Admissions, Financial Aid, Registration and Records, and Student Accounts. The position will provide in-person, phone, email, and case management support by answering questions, resolving routine issues, and connecting customers with appropriate resources and subject matter experts when needed. Responsibilities include assisting students and families in navigating university processes and services; communicating policies, procedures, and deadlines; researching and resolving customer inquiries; and collaborating with campus partners to ensure accurate and timely service delivery.

Requirements

• Customer service skills
• Ability to communicate policies, procedures, and deadlines
• Research and problem-solving skills
• Collaboration skills

Nice To Haves

• Experience in a student services center
• Familiarity with Academic Advising, Admissions, Financial Aid, Registration and Records, and Student Accounts

Responsibilities

• Assisting students and families in navigating university processes and services
• Communicating policies, procedures, and deadlines
• Researching and resolving customer inquiries
• Collaborating with campus partners to ensure accurate and timely service delivery
• Providing in-person, phone, email, and case management support
• Answering questions
• Resolving routine issues
• Connecting customers with appropriate resources and subject matter experts

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed