Student Account Specialist

West Coast University•Doral, FL

12d•Onsite

About The Position

As a Student Account Specialist for a certified Great Place to Work, you will guide students to do more than change their own lives – you will help change the lives of every patient they treat throughout their career in healthcare. You will make an impact by: Serves as the primary campus contact regarding student ledger accounts, tuition and fee billing and collections. Responds to inquiries from students, families, external vendors, and other University departments regarding student accounts, program costs, business office policy and procedures, and services offered to students. Performs student billing and collection activities. Issues receipts. Maintains documentation of billing and collection activities in student electronic files in Campus Vue and Image Now. Tracks and monitors student accounts in Campus Vue software and performs appropriate outreach to students regarding balances due and University collection policies. Verifies and transmits campus credit card reimbursement requests. Empties University-operated copier or vending machines and prepares bank deposits for funds received. Accepts and posts payments for student accounts and miscellaneous charges, and prepares deposit of checks, money orders, etc. for daily electronic banking deposits and maintains appropriate documentation of same. Processes and reconciles credit card payments and submits documentation of same to university accounting office. Collaborates with colleagues in other departments and external agencies to resolve student issues or concerns regarding student accounts. Audits student accounts for accuracy, reviews accounts of upcoming graduates, and utilizes transcript, registration, and other "holds" on student records.

Requirements

3+ years of experience in a customer service or collections role.
At least one year of experience in a student services role at a college or university.
Requires basic knowledge of standards and processes for account collections and customer service.
High school diploma required.

Nice To Haves

Experienced candidates will be considered without a degree provided they have more than 3 years of collections and customer service experience.
Bachelor's degree from an accredited College or University is preferred.

Responsibilities

Serves as the primary campus contact regarding student ledger accounts, tuition and fee billing and collections.
Responds to inquiries from students, families, external vendors, and other University departments regarding student accounts, program costs, business office policy and procedures, and services offered to students.
Performs student billing and collection activities.
Issues receipts.
Maintains documentation of billing and collection activities in student electronic files in Campus Vue and Image Now.
Tracks and monitors student accounts in Campus Vue software and performs appropriate outreach to students regarding balances due and University collection policies.
Verifies and transmits campus credit card reimbursement requests.
Empties University-operated copier or vending machines and prepares bank deposits for funds received.
Accepts and posts payments for student accounts and miscellaneous charges, and prepares deposit of checks, money orders, etc. for daily electronic banking deposits and maintains appropriate documentation of same.
Processes and reconciles credit card payments and submits documentation of same to university accounting office.
Collaborates with colleagues in other departments and external agencies to resolve student issues or concerns regarding student accounts.
Audits student accounts for accuracy, reviews accounts of upcoming graduates, and utilizes transcript, registration, and other "holds" on student records.