Specialist, Software Engineer - ServiceNow Citizen Developer

Nationwide • Columbus, OH

9d • $95,500 - $177,500 • Hybrid

About The Position

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This Specialist, Technology Analyst role is part of Workplace Technology Support’s Operations and Information team. Our mission is to deliver exceptional support experiences while safeguarding Nationwide’s members—and we believe technology is a key enabler of that mission. We’re looking for someone who thrives at the intersection of business and technology, and who’s passionate about driving impactful solutions. In this role, you’ll partner with internal WTS teams to understand business and technical needs, translate them into actionable solutions, and ensure the successful delivery and support of IT tools and platforms. You’ll work closely with stakeholders across Nationwide to maintain and enhance systems like ServiceNow and Genesys Cloud, support testing efforts, and contribute to continuous improvement initiatives. This role requires strong ServiceNow development skills to support platform maintenance while expanding and enhancing ServiceNow capabilities, including the use of ServiceNow AI and other intelligent automation solutions. Experience working with CSM, Walk‑Up Experience, ServiceNow Portals, and AI‑enabled features is preferred.

Job Description Summary
If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you! As a Software Engineer, you will focus primarily on providing high quality, efficient technology solutions to business partners by crafting new software applications or modifying and/or supporting existing packaged or custom-built applications. In this capacity, you’ll analyze, code, configure, test, debug, document and maintain applications.

Requirements

• Strong ServiceNow development skills to support platform maintenance while expanding and enhancing ServiceNow capabilities, including the use of ServiceNow AI and other intelligent automation solutions.
• Familiarity with ServiceNow, Genesys Cloud, and other contact center technologies.
• Strong communication and collaboration skills.
• A proactive mindset with a focus on continuous improvement.
• Comfort with ambiguity and a drive to solve problems creatively.
• Completion of undergraduate studies in computer science, management information systems, or other related degree. Technology experience or non-traditional technology certificates can be substituted for an undergraduate degree.
• Four or more years of analysis and technology experience.
• Proficiency in one or more programming language such as Java, C++, Python, JavaScript.
• Strong knowledge of software development lifecycle.
• Proven ability to tackle complex business and development problems.
• Ability to thrive in a team environment.

Nice To Haves

• Experience working with CSM, Walk‑Up Experience, ServiceNow Portals, and AI‑enabled features is preferred.
• Insurance/financial services industry knowledge a plus.

Responsibilities

• Collaborate with WTS and cross-functional technology teams to align solutions with business needs.
• Support and maintain contact center platforms, including ServiceNow and its relationships to Genesys Cloud.
• Participate in testing activities, including occasional after-hours testing, to ensure system reliability.
• Maintain proactive communication with stakeholders to manage expectations and report progress.
• Identify and implement opportunities to improve processes and tools.
• Stay informed on industry trends and emerging technologies relevant to Nationwide’s business.
• Evaluate and prioritize business requests, aligning delivery through enhancements or small projects.
• Contribute to the development and support of technologies used by WTS.
• Analyzes, solutions, develops, tests, debugs, documents and deploys software according to standards in an agile environment.
• Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
• Uses DevSecOps practices, tooling and techniques.
• Drives continuous improvement and learning through ongoing training, practice and innovation.
• Manages medium to large project priorities, deadlines and deliverables proactively.
• May perform other responsibilities as assigned.

Benefits

• medical/dental/vision
• life insurance
• short and long term disability coverage
• paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
• nine paid holidays
• 8 hours of Lifetime paid time off
• 8 hours of Unity Day paid time off
• 401(k) with company match
• company-paid pension plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree