ServiceNow Software Engineer
About The Position
Transform technology into opportunity as a ServiceNow Software Engineer at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career. MEANINGFUL WORK AND PERSONAL IMPACT: As a ServiceNow Software Engineer, the work you’ll do at GDIT will be impactful to the mission of USCENTCOM. You will play a crucial role in the design, implementation, and optimization of our ServiceNow platform. The ideal candidate will possess deep technical expertise, strong leadership skills, and a proven track record of delivering scalable and upgrade-safe solutions. This role requires a strategic thinker who can align the platform with business objectives while ensuring system stability, security, and performance.
Requirements
- Bachelor’s degree with focus in Computer Science, Information Technology, or a related field.
- Applicable DoD 8140 or DoD 8570 Certification (i.e., CompTIA Security + CE certification)
- 10+ years of related experience in ServiceNow
- Proven work experience with the ServiceNow platform in a software development and systems architecture environment.
- Proficiency in JavaScript, Glide API, and ServiceNow software development tools.
- Familiarity with CI/CD pipelines, Git, and automated testing frameworks.
- Strong understanding of system security, ACLs, and certificate management.
- Proven experience with on-premises ServiceNow deployments and server administration (Windows/Linux).
- Expertise in ITOM, ITAM, and SPM modules.
- Strong knowledge of integration protocols (REST, SOAP, LDAP, SSO).
- Experience with database management (MariaDB preferred).
- Must have a current/active Secret clearance and TS/SCI eligibility is preferred.
- US citizenship required due to the Secret clearance requirement
Responsibilities
- Develop and maintain the overall architecture of the ServiceNow platform, ensuring alignment with business needs and industry best practices.
- Oversee system maintenance, upgrades, and enhancements, ensuring minimal disruption and optimal performance.
- Design and implement workflows, business rules, client scripts, and UI policies to automate processes and improve efficiency.
- Lead the design and implementation of integrations with external systems using REST, SOAP, LDAP, SSO, and other protocols.
- Configure and support ITOM and ITAM modules, including discovery, service mapping, asset management, and event management.
- Configure and maintain Strategic Portfolio Management (SPM) modules, including Demand, Project, Portfolio, and Resource Management, with a focus on Agile methodologies.
- Manage MariaDB installation, optimization, indexing, and coding to support platform performance.
- Configure and maintain system ACLs, certificates, and security protocols, ensuring compliance with organizational policies.
- Monitor system stability, conduct risk assessments, and implement measures to prevent service degradation or interruptions.
- Develop dashboards, KPIs, and reports to provide visibility into portfolio performance, risks, and opportunities.
- Create and maintain technical documentation, architecture diagrams, and governance standards for the platform.
Benefits
- 401K with company match
- competitive pay
- paid time off
- variety of medical plan options
- dental plan options
- a vision plan
- full flex work weeks where possible
- variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- short and long-term disability benefits
- life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
