ServiceNow Software Engineer
About The Position
Akira Technologies is seeking a highly skilled ServiceNow Software Engineer to join our team for a critical project supporting the United States Army. As a key member of our team, you will be responsible for designing, developing, and maintaining ServiceNow platform solutions to support Army IT service management and business process automation needs. This position offers a unique opportunity to contribute to national defense while working with cutting-edge technologies in a dynamic and collaborative environment. This role is a remote work with occasional onsite requirement; likewise, this supports a US government contract, hence Secret clearance or higher is required.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field; Master's degree preferred.
- Minimum of 5 years of experience in ServiceNow platform engineering or development roles, with a strong proficiency in designing, implementing, and maintaining ServiceNow solutions.
- Expertise in ServiceNow platform architecture, components, and capabilities, including ServiceNow ITSM, ITOM, and BPA modules, and proficiency in ServiceNow scripting and development (e.g., JavaScript, GlideAPI).
- Hands-on experience with ServiceNow platform administration, configuration, and customization, including UI policies, business rules, workflows, and data management.
- Experience with ServiceNow integration and orchestration techniques, including REST API, SOAP web services, MID Server, and ServiceNow Integration.
- Hub.Strong understanding of IT service management (ITSM) processes and frameworks (e.g., ITIL), and familiarity with IT operations management (ITOM) and business process automation (BPA) concepts.
- Secret security clearance is required.
Responsibilities
- Design, develop, and customize ServiceNow platform solutions, including IT service management (ITSM), IT operations management (ITOM), and business process automation (BPA) applications, to meet Army requirements and objectives.
- Configure and maintain ServiceNow platform components, including modules, forms, workflows, and integrations, to support Army IT service delivery and operational needs
- Develop custom applications and modules on the ServiceNow platform using JavaScript, HTML, CSS, and other relevant technologies, to address specific Army business requirements and use cases.
- Integrate ServiceNow platform with external systems and applications using web services, APIs, and middleware technologies, and develop orchestration workflows and automation scripts to streamline IT processes.
- Perform platform administration tasks, including user management, role-based access control (RBAC), performance tuning, and system maintenance, to ensure the reliability and availability of the ServiceNow platform.
- Support incident and problem management processes by configuring and customizing ServiceNow ITSM modules, implementing incident workflows, and facilitating root cause analysis and resolution.
- Document ServiceNow platform configurations, customizations, and development activities, and provide training and support to end users and stakeholders on ServiceNow best practices and usage.
Benefits
- multiple options for medical plans (some with Health Savings Account)
- dental plans
- vision coverage
- 401(k) plan with employer match
- paid time off, including vacation and sick time
- holidays
- paid parental leave
- military leave
- bereavement leave
- jury duty leave
- short and long-term disability benefits
- life insurance
- accidental death and dismemberment insurance
- critical illness insurance
- tuition, training, and certification reimbursement for professional development and career advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
