Specialist, Quality Management

CSA Group • Cleveland, OH

16h

About The Position

The Specialist, Quality Management maintains and continuously improves the quality management system (QMS) at assigned facilities. The role conducts internal audits and management reviews, hosts external audits, and supports the resolution of nonconformances and related actions. It serves as the primary QMS contact for an assigned facility, providing guidance on procedures, delivering QMS-related training, and supporting change management to build a quality culture. The position also supports development and implementation of the organization’s QMS.

Requirements

• University degree in Engineering, Business, or another related discipline.
• Certification as a QMS Lead Auditor.
• Five years of experience with CSA Group and/or related industry experience.
• Significant experience administering quality assurance or related management systems, with a focus on ISO 9001 and/or ISO/IEC 17065, ISO/IEC 17025, or ISO/IEC 17020.
• Ability to plan, organize, and prioritize work and follow through on assigned functions and duties.
• Ability to work with diverse internal and external stakeholders and manage conflict.
• Strong interpersonal skills, ability to work in teams, and effective verbal and written communication.
• Decision-making skills and systematic problem-solving ability.
• High proficiency with Microsoft Office 365 applications, SharePoint, Power Platform, and project-management, scheduling, and planning software such as Smartsheet.

Nice To Haves

• Extensive knowledge of CSA Group procedures and processes.

Responsibilities

• Lead external audit activities for assigned facilities, including scheduling, preparation and planning with facility management, serving as the primary on-site contact for external auditors, addressing auditor concerns, and preparing post-audit responses.
• Oversee resolution of nonconformances and completion of investigations and related actions arising from audits, management reviews, and employee-raised issues; support root-cause investigations and agree on appropriate corrective actions with facility management.
• Review the effectiveness of the QMS and assess whether completed actions are effective.
• Provide facility-level QMS guidance, clarify and interpret procedures, deliver QMS-related training, and lead change-management activities to strengthen quality culture.
• Implement and monitor continuous-improvement activities, recommending opportunities and process changes to management.
• Lead management review meetings, including preparing materials, facilitating meetings with facility and top management, documenting results, and reporting them to management.
• Oversee the complaints process, including facilitating complaint investigations and monitoring completion of follow-up items.
• Support the creation and revision of procedures by assisting process owners with document-control requirements, QMS alignment, and review of local and facility-specific procedures.

What This Job Offers

• Job Type: Full-time