Specialist, Quality Management

CSA Group • Plano, TX

1d

About The Position

The Specialist, Quality Management maintains and continuously improves the quality management system (QMS) at assigned facilities. The role conducts internal audits and management reviews, hosts external audits, and supports the resolution of nonconformances and related actions. It serves as the primary facility contact for QMS guidance, including procedure clarification and interpretation, QMS training, and change management to build a quality culture. The position also supports development and implementation of the organization's QMS.

Requirements

• University degree in Engineering, Business, or another related discipline.
• Certification as a QMS Leader Auditor.
• Five years of experience with CSA Group and/or related industry experience.
• Significant experience administering quality assurance or related management systems, with a focus on ISO 9001 and/or ISO/IEC 17065, ISO/IEC 17025, or ISO/IEC 17020.
• Ability to plan, organize, and prioritize work and follow through on assigned functions and duties.
• Ability to work with internal and external stakeholders and manage conflict.
• Strong interpersonal skills, ability to work in teams, and effective verbal and written communication skills.
• Decision-making skills and systematic problem-solving ability.
• High proficiency with Microsoft Office 365 applications, SharePoint, Power Platform, and project management, scheduling, and planning software such as Smartsheet.

Nice To Haves

• Extensive knowledge of CSA Group procedures and processes.

Responsibilities

• Lead external audit activities for assigned facilities, including scheduling, preparation and planning with facility management, serving as the on-site primary contact for external auditors, addressing auditor concerns with facility management, and preparing post-audit responses.
• Oversee resolution of nonconformances, investigations, and associated actions arising from audits, management reviews, and employee-raised issues; liaise with facility management on root-cause investigations and appropriate corrective actions.
• Review completed actions to assess their effectiveness and evaluate the effectiveness of the QMS.
• Provide QMS guidance to assigned facilities, clarify and interpret procedures, deliver QMS-related training, and lead change management activities to build a quality culture.
• Implement and monitor continuous improvement activities at assigned facilities, recommending improvements and process changes to management.
• Lead and conduct management review meetings, including preparing materials, facilitating meetings with facility and top management, documenting outcomes, and reporting results to management.
• Oversee the complaints process, including facilitating complaint investigations and following up on assigned actions.
• Support the creation and update of procedures by advising process owners on document control requirements, aligning procedures with the QMS, and reviewing local and facility-specific procedures.

What This Job Offers

• Job Type: Full-time