Quality Management Specialist

Demco Mfg • Boyden, IA

4h

About The Position

The Quality Management Specialist serves as a cross-functional technical lead overseeing internal audits, root-cause problem solving for customer inquiries, non-conformance management, technical inspections, and supplier quality assurance. The role uses tools such as an ERP system, SharePoint, and project management skills to improve operational visibility, streamline quality workflows, and support a culture of total quality at the source.

Responsibilities include assessing QMS compliance through internal audits, maintaining standardized quality supporting documents, resolving customer inquiries through root-cause analysis, managing non-conformance records and quarantine protocols, conducting quality-at-the-source inspections, supporting technical floor and laboratory inspections, and managing supplier corrective actions and related documentation.

Requirements

• A bachelor's or associate degree in a related technical discipline, or a minimum of 3 years of manufacturing experience.
• Attention to documentation standards and accuracy across enterprise systems, including ERP/QMS.
• Ability to drive quality culture shifts, introduce new SOPs, and guide shop-floor operators through process updates with minimal disruption.
• Demonstrated experience in project management.
• Demonstrated experience in problem solving.

Responsibilities

• Conduct internal quality audits to assess QMS compliance and facilitate formal closing meetings that support continuous improvement.
• Author, review, and maintain standardized Quality Supporting Documents.
• Lead root-cause analysis and problem-solving initiatives to resolve and close customer inquiries efficiently.
• Manage non-conformance records (Red Tags), including entry, investigation, metrics reporting, inventory disposition, and formal closeout.
• Perform Quality at the Source inspections and provide technical floor and laboratory inspection support.
• Issue, monitor, and enforce Supplier Corrective Action Requests (SCARs) through designated management platforms.
• Maintain supplier management portals and centralize documentation in the SharePoint Supplier Inspection repository.

Benefits

• 12 paid holidays.
• Birthday paid off.
• PTO accrual.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Life and short-term disability insurance.
• Accident and critical illness plans.
• 401(k) retirement plan.
• Safety shoes/glasses allowance.
• Paid parental leave.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree