Specialist, Quality Assurance

Ensemble Health Partners•Amarillo, TX

2d•Onsite

About The Position

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: Job Description By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare. With little supervision, the Patient Access Quality Assurance Specialist will work directly with all levels of Patient Access leadership and the individual Patient Access Specialists and Sr. Patient Access Specialists. They will be responsible for auditing Patient Access calls, accounts, and work queues to ensure compliance and consistency to policy and procedure. They will be responsible for identifying trends and provide reporting for training/coaching purposes to both leadership and associates. In addition to auditing accounts, the auditor will ensure monthly quality scorecards are completed accurately and adhere to department standards and established metrics for quality.

Requirements

1 to 3 years of job experience.
Knowledgeable in Patient Access Services and Patient Access technology, applications, systems, processes.
Knowledgeable in all Microsoft Office products, with an emphasis in Excel.
Certified Revenue Cycle Representative (CRCR) Certification or other approved job relevant certification.

Responsibilities

Auditing Patient Access calls, accounts, and work queues to ensure compliance and consistency to policy and procedure.
Identifying trends and provide reporting for training/coaching purposes to both leadership and associates.
Ensuring monthly quality scorecards are completed accurately and adhere to department standards and established metrics for quality.
Monitoring the quality audit tool and process and ensures accurate record keeping and audit scoring and system documentation.
Identifying trends and recommend quality and training needs of the department.
Partnering with the leadership team to monitor, record and provide individual performance reporting for training/coaching purposes.
Collaborating with Patient Access leadership to remain updated on any new policy and procedure changes to make necessary changes on all associate scorecards.
Continuous research, development and implementation of new quality procedures and programs to ensure cutting edge ideas and efficiencies.
Providing routine calibrations with the associates to further explain the score.
Providing ad hoc audits requested by Patient Access leadership, in addition to normal account edits.