Quality Assurance Specialist

Hilton Grand VacationsCharleston, SC

About The Position

We are seeking a detail-oriented and customer-focused Quality Assurance Specialist to join our team. This role plays a critical part in the post-sales process, ensuring all documentation is accurate, compliant, and clearly understood by new owners. The ideal candidate has strong administrative capabilities, excellent communication skills, and a passion for delivering outstanding customer experiences. As part of the Quality Assurance team, you will engage directly with customers to review contracts, provide guidance, and support a seamless transition into ownership. This position requires strong problem-solving skills and the ability to collaborate cross-functionally with Sales and Hospitality teams.

Requirements

  • Detail-oriented
  • Customer-focused
  • Strong administrative capabilities
  • Excellent communication skills
  • Passion for delivering outstanding customer experiences
  • Strong problem-solving skills
  • Ability to collaborate cross-functionally with Sales and Hospitality teams

Responsibilities

  • Engage directly with customers to review contracts, provide guidance, and support a seamless transition into ownership.

Benefits

  • Medical, Dental, and Vision insurance from Day One
  • 401k plan with company match
  • Life insurance
  • Company stock purchase program
  • Generous Paid Time Off Program
  • Paid Sick Days
  • Team Member Recognition
  • Learning and advancement opportunities
  • Discount travel programs
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