Specialist - Premium Payables

Acrisure•Grand Rapids, MI

4d•Onsite

About The Position

Acrisure is seeking a Premium Payables Specialist to support accurate and timely execution of processes within Accounting & Finance Operations. Based in Grand Rapids, the role works closely with peers, the Accounting automation partner and offshore delivery team, internal stakeholders, the functional Senior Manager, and the Business Process Owner team to ensure accuracy, resolve issues, and maintain process consistency. The Specialist serves as a hands-on subject-matter expert, supporting day-to-day activities, addressing escalations, and contributing to continuous improvement initiatives. The role supports carrier invoice and payment processing, quality audits, training and documentation, and user acceptance testing for system or process changes. It also helps maintain compliant accounting policies, procedures, and controls, identifies financial risks, and supports consistent service delivery across onshore and offshore teams.

Requirements

Strong understanding of Premium Payables operations.
Ability to navigate, problem-solve, and complete complex processes.
Exceptional attention to detail and accuracy, with the ability to analyze complex financial data.
Initiative to complete work independently without prompting.
Strong organizational and time-management skills, including prioritizing tasks and meeting deadlines.
Excellent communication and interpersonal skills, with the ability to build and maintain relationships with agency partners, carrier partners, and internal stakeholders.
Ability to work independently and collaboratively in a team-oriented environment.
Solid problem-solving and decision-making abilities, with a proactive approach to identifying and resolving issues.
3–5+ years of insurance accounting experience in Premium Payables.
Demonstrated proficiency in the Applied Epic agency management system.
Proficiency with agency management system software and Microsoft Office applications.
Strong cross-functional knowledge across insurance accounting processes.
Comfort with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Nice To Haves

Bachelor’s degree in accounting, finance, or a related field preferred.
Familiarity with process improvement tools or methodologies such as Lean, Six Sigma, or automation.

Responsibilities

Serve as the primary onshore escalation point for Operations staff and offshore delivery teams, owning complex issues, ensuring timely resolution, and communicating with stakeholders.
Analyze recurring issues, coordinate with offshore leads, share best practices, and support training and documentation to improve process consistency and reduce future escalations.
Help develop and enhance processes by streamlining tasks and improving efficiency.
Build and maintain relationships with the Accounting automation partner and offshore delivery team, Operations, Growth, Accounting, and Finance teams; address inquiries and resolve discrepancies professionally and promptly.
Stay current with industry regulations and best practices, and implement and maintain accounting policies, procedures, and controls in accordance with regulatory requirements and company guidelines.
Identify potential financial risks and raise them, along with suggested solutions, to leaders and Operational Excellence.
Participate in special projects and initiatives as assigned.
Ensure accurate and timely completion of tasks related to carrier invoices and payments.
Work with offshore delivery teams to support high-quality, consistent processing that meets SLAs, including performing regular quality audits.
Support training documentation and knowledge sharing for onshore and offshore teams.
Participate in user acceptance testing for system enhancements or process changes.