Specialist-Practice Operations

IU Health • Indianapolis, IN

7d

About The Position

The Specialist-Practice Operations provides support in practice operations for Indiana University Health and reports to the Service Line Administrator. The role monitors budgets and practice targets, evaluates and implements policies and procedures, manages projects, and works with all levels of management and physicians to accomplish goals. It also provides interim managerial support when a Practice Administrator or Clinic Manager is absent.

The position calls for a bachelor's degree and 2–4 years of professional office experience, preferably in healthcare, along with familiarity with healthcare organizations. A Master of Health Administration or Master of Business Administration may be accepted in lieu of experience. Concentrations in accounting, business, management, science, or health administration are preferred.

The successful candidate supports IU Health's mission and strategic direction, takes initiative to resolve issues and improve outcomes, builds respectful relationships, collaborates on business solutions, and applies sound analysis and critical thinking. The role also requires ethical conduct, appropriate confidentiality, and prompt reporting or response to unethical behavior or conflicts of interest.

Requirements

• Bachelor's degree required.
• Minimum 2–4 years of professional office experience, preferably healthcare related, and familiarity with healthcare organizations required.
• A Master of Health Administration or Master of Business Administration may be accepted in lieu of experience.
• Demonstrated ability to take initiative, resolve issues, address concerns, identify risks, and improve processes and outcomes.
• Ability to build rapport and provide responsive customer service to internal and external customers.
• Ability to collaborate and contribute to team and organizational goals.
• Analytical and critical-thinking skills, including evaluating alternatives, identifying root causes, and making sound recommendations.
• Ability to maintain confidentiality and act ethically in a healthcare organization.

Nice To Haves

• Concentration in accounting, business, management, science, or health administration.

Responsibilities

• Monitor budgets and practice targets.
• Evaluate and implement policies and procedures.
• Manage projects and work with all levels of management and physicians to accomplish goals.
• Provide interim managerial support in the absence of a Practice Administrator or Clinic Manager.
• Proactively resolve issues, address concerns, identify potential risks, and improve processes and outcomes of moderately complex initiatives.
• Provide exemplary customer service to internal and external customers and encourage teamwork.
• Collaborate with others to identify business solutions and contribute to team and organizational goals.
• Analyze problems and opportunities, evaluate alternatives, ask follow-up questions to identify root causes, and make sound recommendations.
• Use critical thinking and knowledge of best practices to support day-to-day work and problem solving.
• Maintain appropriate confidentiality, earn trust and respect, and report or respond immediately to unethical behavior or conflicts of interest.
• Demonstrate commitment to IU Health's mission, vision, values, and strategic direction.

Benefits

• Access to opportunities for learning and development, including advanced clinical training, leadership development, promotion opportunities, and cross-training development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level