Specialist, Platform & Delivery Management

Banco Santander•Quincy, MA

About The Position

The Specialist, Platform & Delivery Management develops and owns back-end services for consumer-facing financial applications, including APIs, data models, and analytics tools. The role supports network operating environment lifecycle projects and platform provisioning, while ensuring compliance with configuration standards, cybersecurity policies, and applicable industry regulations. It contributes to maintaining and improving the Network Services service catalog, as well as to the processes, procedures, and protocols used to deliver customer satisfaction effectively and efficiently. The Specialist partners with internal business teams in Cybersecurity, Technology Architecture, and Service Operations & Support, along with third-party support leads and vendors. The position also supports the evolution of the network services operating environment through automation and adoption of new technologies. A bachelor's degree in a related field is required, or equivalent demonstrated through a combination of work experience, training, military service, or education. The role requires no minimum years of software development experience. Applicants must be legally authorized to work in the United States full-time without employer sponsorship. The position requires frequent minimal physical effort, such as sitting, standing, and walking; depending on location, occasional moving and lifting of light equipment or furniture may be required.

Requirements

Bachelor's degree in a related field, or equivalent demonstrated through a combination of work experience, training, military service, or education.
0+ years of experience in software development.
Ability to apply process management principles to set the tone and pace for program maturation.
Ability to influence and gain trust at business and technology management levels in multicultural environments.
Ability to manage multiple project activities simultaneously to short timescales.
Ability to demonstrate continuous improvement.
Good verbal and written communication skills.
Self-motivation and ability to adapt to a rapidly changing technology and business environment.
Must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

Nice To Haves

Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Responsibilities

Develop and own back-end services for consumer-facing financial applications.
Create APIs, data models, and analytics tools.
Support lifecycle projects for the network operating environment and ensure compliance with configuration standards.
Support platform provisioning needed to deliver capabilities defined in the Network Services service catalog.
Contribute to improving processes, procedures, and protocols to maintain customer satisfaction effectively and efficiently.
Contribute to the development and maintenance of the Network Services service catalog.
Partner with internal business partners in Cybersecurity, Technology Architecture, and Service Operations & Support, as well as third-party support leads and vendors.
Maintain network solutions that comply with Cybersecurity Policy and applicable industry regulations.
Support the evolution of the network services operating environment through automation and adoption of new technologies.