Senior Manager-Delivery Management - The AI Platform Organization
About The Position
The Senior Manager-Delivery Management will act as a strategic partner to technical and non-technical teams, bringing strategic platforms and projects to life. The role is responsible for enabling platform vision and product roadmaps and driving business objectives and targeted outcomes. It partners with the Director of Generative AI Enterprise Enablement and other AI leaders to provide regular written and verbal updates to senior management. The position is part of the AI Platforms Organization, which aims to advance technical excellence, talent, strategy, innovation, and technology-wide practices. The role drives end-to-end delivery, administration, and optimization of enterprise AI SaaS platforms. It collaborates with business, technology, security, and vendor stakeholders to define requirements, prioritize enhancements, and implement scalable AI-enabled solutions, while supporting secure and stable platform operations, adoption, and continuous improvement. Where applicable, it also leads and mentors Technology Delivery colleagues.
Requirements
- 6+ years of hands-on technical experience across complex systems and platforms, with a track record of delivering scalable, high-impact solutions.
- Deep understanding of software and infrastructure design principles and a demonstrated track record of increasing responsibility.
- Leadership and management experience working with cross-functional, geographically dispersed teams on complex projects.
- Experience using Agile, Scrum, or other rapid application development concepts to deliver technology solutions that meet customer expectations for timeliness and quality.
- Knowledge and experience using Agile management tools such as Jira, Rally, or similar platforms.
- Excellent oral, written, and interpersonal abilities, including the ability to communicate effectively across third parties and technical and business teams.
- Ability to clarify objectives, handle ambiguity and under-defined problems, advocate for simplification, and influence teams.
- Ability to enable business capabilities through innovation.
- Willingness to learn new technologies.
- Employment eligibility to work with American Express in the United States; the company will not pursue visa sponsorship.
Nice To Haves
- Bachelor's degree in computer science, computer engineering, another technical subject area, or equivalent work experience (preferred).
- PMI and/or Scrum Master Certification.
Responsibilities
- Drive end-to-end delivery, system administration, and continuous optimization of enterprise AI SaaS platforms, aligning them with business objectives and technology strategies.
- Partner with business, technology, security, and vendor stakeholders to define requirements, prioritize enhancements, and implement scalable AI-enabled solutions.
- Oversee platform configuration, user provisioning, access management, licensing, integrations, and maintenance in accordance with enterprise security and governance standards.
- Monitor platform performance, availability, usage, and adoption; coordinate incident resolution, system updates, and change management to support operational stability and continuous improvement.
- Track program milestones, performance metrics, risks, and dependencies; provide status reporting and drive timely resolution of delivery impediments.
- Participate in solution design, technical discussions, testing, and deployment planning to ensure platform capabilities meet business requirements and operational commitments.
- Coordinate stakeholder engagements, operational readiness activities, and implementation plans.
- Navigate evolving AI technologies using innovative problem-solving, adaptability, sound judgment, and a bias for action.
- Champion technology adoption and organizational change through strategic partnerships, cross-functional collaboration, and stakeholder engagement.
- Where applicable, lead and mentor Technology Delivery colleagues, fostering accountability, continuous learning, professional growth, and inclusion.
- Partner with the director and other AI leaders to provide regular written and verbal updates to senior management.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% company match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model, with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks of paid parental leave for all parents, including for pregnancy, adoption, or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors, depending on location
- Free and confidential counseling support through the Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
