Specialist, Payments Education

The Clearing House • Charlotte, NC

34d • Hybrid

About The Position

The Payments Education Specialist leverages his/her knowledge of the various payment channels used in the United States to support the financial institution members and corporate subscribers that belong to TCHPA. In addition to providing ad hoc member service and support, the Specialist’s work includes the development and delivery of payments education to various audiences, utilizing various methods of delivery. The person in this role may also be responsible for the execution of consulting and compliance engagements contracted for completion, under the direction of the Director, Payments Compliance & Consulting.

Requirements

• Associate's degree or equivalent from two-year college or technical school; and two to four years related experience and/or training; or equivalent combination of education and experience
• 2 – 5 years of business or FI operations experience
• Excellent verbal and written communications skills
• Accredited ACH Professional (AAP) with strong knowledge of the ACH payment system
• Knowledge of other payment systems including wire, check, credit/debit cards and instant payments helpful
• Self-motivated and ability to work both independently and in a team environment
• Strong detail oriented, organized, and analytical skills
• Proficiency with MS Office applications: Outlook, PowerPoint, Word and Excel
• Presenter experience using WebEx, GoToMeetings or similar webinar program necessary

Nice To Haves

• Other payments industry certifications: APRP, AFPP, NCP and CTP desired
• Website administration a plus

Responsibilities

• Receives telephone and email inquiries and responds with timely support and/or solutions in order to provide top of the line customer service for our members and others
• Stays current on rules and regulations for the various payment systems
• Works with the team to identify, develop and deliver payments-related education for our members, subscribers and prospects
• Participates in the planning and execution of payments education programming for our members
• Participates in the planning and execution of payments-related contracted engagements and special consulting projects and custom payments education programming for our members
• Represents the company with a professional appearance and conduct
• Participates in internal/external education to ensure expertise and consistency of performance
• Travel required over the course of the year with some seasons heavier than others

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree