Specialist: Patient Access (Full-time)

Pagosa Springs Medical Center•Pagosa Springs, CO

14h•Onsite

About The Position

The Specialist: Patient Access / Registration provides front-line administrative and registration support to patients, families, providers, and staff at Pagosa Springs Medical Center. The position greets patients in person and by phone, enters and verifies patient information in the electronic health record, confirms demographics and insurance coverage, verifies eligibility, and collects and posts applicable payments and copayments. The role also supports EHR registration for staff, routes incoming faxes, assists with records requests and release forms, and completes opening and closing responsibilities. This full-time, on-site position requires strong customer service, attention to detail, professionalism, and the ability to manage multiple responsibilities and frequent interruptions in a busy hospital environment. The specialist works collaboratively with Patient Access colleagues, clinical teams, providers, and other departments; maintains patient confidentiality and follows HIPAA requirements; and is cross-trained to support the Representative: Patient Experience role. Eligible Patient Access staff who cross-train and regularly work in the Emergency Department receive an additional $1.00 per hour while regularly performing that work.

Requirements

High school diploma or equivalent.
Current AHA BLS Heart Saver certification.
Basic computer knowledge and proficient typing skills, including experience with Microsoft Office and Teams.
Strong attention to detail and ability to maintain accurate patient records and financial transactions.
Ability to communicate clearly and professionally in English.
Strong listening and interpersonal communication skills.

Nice To Haves

Two years of customer service experience.
Electronic health record experience, especially Cerner.
Previous experience in a healthcare setting.
Additional language skills.

Responsibilities

Greet and assist patients courteously, promptly, and professionally.
Answer incoming telephone calls and respond to patient questions within the scope of the position.
Obtain, document, enter, update, and verify patient demographic and insurance information.
Use appropriate patient identifiers and accurately retrieve patient history to help prevent duplicate medical records.
Scan identification and insurance cards into patient records and ensure required consent and HIPAA documents are completed.
Verify insurance eligibility for insured patients and complete required Medicare Secondary Payer information for Medicare registrations.
Collect and post patient copayments and other payments to appropriate accounts, and accurately document financial transactions.
Inform patients about available financial assistance options and applicable financial responsibilities.
Provide EHR registration support to staff and maintain proficiency in Cerner and other required systems.
Monitor incoming faxes and route information appropriately.
Assist patients with records request and release forms.
Complete opening and closing responsibilities and meet established productivity and accuracy standards, with a goal of 95% accuracy.
Maintain patient confidentiality and comply with HIPAA requirements and PSMC policies, procedures, and safety standards.
Collaborate and communicate effectively with colleagues, clinical teams, providers, leadership, and other departments.
Prioritize responsibilities, manage frequent interruptions, and remain calm and professional in stressful or escalating situations.
Participate in required meetings, training, and cross-training, including support for the Representative: Patient Experience role.

Benefits

Generous paid time off.
Separate sick leave.
Medical, dental, and vision insurance.
Life and AD&D insurance.
Long-term disability coverage.
Option for short-term disability coverage.
Retirement plan with employer contribution.
Employee Assistance Program and wellness resources.
Professional development and training opportunities.
Additional $1.00 per hour for eligible Patient Access staff who cross-train and regularly work in the Emergency Department.