Patient Access Associate Specialist - Full Time

Ensemble Health Partners • Jupiter, FL

2d • Onsite

About The Position

The Patient Access Associate Specialist performs admitting and patient access duties for patients receiving hospital services while supporting the organization’s mission, goals, policies, processes, and regulatory compliance requirements. This onsite position is based at Jupiter Breast Center in Jupiter, Florida, and is an entry-level career opportunity. The schedule is full time, Monday through Friday, with available hours of 8 a.m. to 7 p.m. Pay is $17.00–$18.15 per hour, based on experience.

The role includes registering and pre-registering patients; verifying demographic, insurance, and financial information; completing medical-necessity and compliance checks; processing orders; explaining and distributing required forms and patient education; obtaining signatures; and collecting payments and past-due balances. Patient Access staff also support telephone operations, account audits, accurate documentation, and a high standard of patient and customer service.

Requirements

• High school diploma or GED.
• At least 1 year of customer service experience.
• Earn the CRCR certification within 9 months of hire.
• Be able to work onsite at Jupiter Breast Center in Jupiter, Florida.
• Demonstrate curiosity and openness to innovation, including AI, to explore better processes and improve patient and client experiences.

Responsibilities

• Assign accurate medical record numbers (MRNs) and perform medical-necessity and compliance checks.
• Provide patient instructions, collect insurance information, receive and process physician orders, and use the overlay tool while delivering excellent customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable, following policies and providing compassionate service.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct account issues, including accounts associated with other employees, departments, and facilities.
• Audit accounts, ensure forms are completed accurately and on time, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including making inbound and outbound calls to obtain demographic, insurance, and other patient information.
• Explain patient financial liabilities, collect point-of-service payments and past-due balances, and discuss payment-plan options.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians; obtain required signatures and witness names.
• Explain and distribute patient education and required documents, including Medicare and Tricare notices, observation forms, MOON forms, consent forms, and forms implemented for future services.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible nonpayment for tests, and distribute ABNs as appropriate.
• Distribute and document other designated forms and pamphlets.

Benefits

• Bonus incentives.
• Paid certifications.
• Tuition reimbursement.
• Comprehensive benefits package, including healthcare, time off, retirement, and well-being programs.
• Professional development and career advancement opportunities.
• Quarterly and annual incentive programs.
• Work-life flexibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED