Specialist: Patient Access (Full-time)

Pagosa Springs Medical Center•Pagosa Springs, CO

2d•$19 - $23•Onsite

About The Position

The Specialist: Patient Access / Registration provides front-line administrative and registration support to patients, families, providers, and staff at Pagosa Springs Medical Center. The specialist greets patients in person and by phone, enters and verifies patient information in the electronic health record, confirms demographics and insurance coverage, verifies eligibility, and collects and posts applicable patient payments and copayments. The role also supports EHR registration, routes incoming information, helps patients with records requests and release forms, and completes opening and closing responsibilities. This is a full-time, on-site position in a hospital setting with frequent interaction with patients, employees, vendors, and the public. It requires strong customer service, accuracy, professionalism, confidentiality, and the ability to manage multiple responsibilities and interruptions in a busy healthcare environment. The position is cross-trained to support the Representative: Patient Experience role. The anticipated schedule is 40 hours per week.

Requirements

High school diploma or equivalent.
Current AHA BLS Heart Saver certification.
Basic computer knowledge and proficient typing skills, including Microsoft Office and Teams.
Strong attention to detail and the ability to maintain accurate patient records and financial transactions.
Ability to communicate clearly and professionally in English.
Strong listening and interpersonal communication skills.

Nice To Haves

Two years of customer service experience.
Electronic health record experience, especially Cerner.
Previous experience in a healthcare setting.
Additional language skills.

Responsibilities

Greet and assist patients courteously, promptly, and professionally.
Answer incoming telephone calls and respond to patient questions within the scope of the position.
Obtain, document, enter, update, and verify patient demographic information in the electronic health record.
Use appropriate patient identifiers to confirm patient identity and retrieve patient history to help prevent duplicate medical records.
Scan identification and insurance cards into patient records and ensure required consent and HIPAA documents are completed.
Collect and accurately document insurance information and verify insurance eligibility.
Collect and post patient copayments and other payments to the appropriate accounts.
Inform patients of available financial assistance options and applicable financial responsibilities.
Complete required Medicare Secondary Payer information for Medicare registrations.
Provide EHR registration support to staff and maintain proficiency in Cerner, Microsoft Word, Outlook, and other required systems.
Monitor incoming faxes and route information appropriately.
Assist patients with records request and release forms.
Complete opening and closing responsibilities and maintain established productivity and accuracy standards, with a goal of 95% registration accuracy.
Maintain patient confidentiality and comply with HIPAA requirements, PSMC policies, procedures, and safety standards.
Collaborate with Patient Access colleagues, clinical teams, providers, and other departments; communicate effectively with leadership and coworkers.
Prioritize responsibilities, manage frequent interruptions, and remain calm and professional in stressful or escalating situations.
Participate in required meetings, training, and cross-training, including cross-training to support the Representative: Patient Experience role.

Benefits

Generous paid time off.
Separate sick leave.
Medical, dental, and vision insurance.
Life and AD&D insurance.
Long-term disability coverage.
Option for short-term disability coverage.
Retirement plan with employer contribution.
Employee Assistance Program and wellness resources.
Professional development and training opportunities.
Eligible Patient Access staff who cross-train and regularly work in the Emergency Department receive an additional $1.00 per hour.