Specialist - Participant Success Coach FT (35274)

Goodwill San Antonio•San Antonio, TX

18d

About The Position

The Specialist – Participant Success Coach helps Goodwill Industries of San Antonio participants address personal challenges and remove barriers to completing Goodwill programs and achieving career training and employment goals. The role provides basic-needs assistance, case management, guidance, and coaching in areas such as personal relationships, self-esteem, finances, public assistance, childcare, health, career, education and training, and personal success. Following a thorough assessment, the coach works with each participant to develop SMART goals and an action plan through a participant-led process. The coach supports growth, builds resilience, and helps participants pursue long-term success while advancing Goodwill’s mission to change lives through the power of work.

Requirements

Bachelor’s degree in social science or a closely related field.
Three years of experience as a professional coach, clinician, or in a related profession, including work with diverse and non-traditional populations.
Effective verbal and written communication skills.
Ability to organize and present educational material.
Flexibility regarding work availability and hours to support program needs.
Ability to meet the physical requirements of the position.

Nice To Haves

Master’s degree.
Licensed Master Social Worker (LMSW), Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LCP), or another related license.
Experience in workforce development.
Experience in community partnerships.

Responsibilities

Uphold and model Goodwill’s mission, core values, and servant leadership philosophy.
Manage an assigned participant caseload from intake through goal completion.
Conduct and interpret needs assessments and develop appropriate service plans.
Help participants set personal and career goals and develop action plans.
Conduct short-term, solution-focused coaching sessions to help participants progress toward goals.
Provide scheduled coaching to build resilience, soft skills, life skills, and professional development skills.
Refer participants to community resources for needs such as food, clothing, and housing, and help connect them to those resources.
Follow financial assistance agency policy when helping participants meet immediate basic needs.
Document participant encounters by phone, email, or in person in the client management system.
Gather and analyze measures of participants’ goal achievement and progress in overcoming personal barriers; follow up as needed.
Coordinate with Career/Training and Job Placement Coaches and other program staff to develop comprehensive participant plans.
Follow up with participants who are disengaged or facing challenges to success.
Monitor progress toward life-skills and other participant goals.
Assist with job searches, job leads, and resume development as needed.
Support career exploration, evaluation of training and education options, enrollment, and connections to financial aid resources.
Assist with grant- and contract-related processes as needed.
Maintain ethical conduct and confidentiality regarding the caseload.
Attend stakeholder meetings and collaborate with others to advance the Goodwill mission.
Follow and help ensure compliance with loss prevention, inventory control, risk management, and ethics policies and procedures.
Safeguard donations, property, and other Goodwill resources from harm, theft, accidental loss, or disposal.
Promptly investigate or participate in investigations of reported incidents.
Provide excellent customer service by greeting people and responding to questions and concerns in a positive, professional, and friendly manner.
Perform other duties assigned by leadership to accommodate business needs and objectives.