Specialist - Operational Technology

Energy Transfer•Houston, TX

About The Position

Energy Transfer is seeking an experienced server support professional for a hands-on technical role within its Operational Technology team. The position supports the current environment while helping advance automation technologies. The specialist collaborates with team members, other OT teams, and customers to develop and implement robust, well-organized solutions within short time frames and with minimal risk or service interruption. Responsibilities include maintaining backup and recovery services and plant-domain servers, supporting file services and server patching, improving and automating processes, troubleshooting, disaster recovery, project delivery, and documenting systems and processes. The role participates in an on-call rotation and may involve travel, visits to industrial or manufacturing settings, and work around hazardous materials, extreme temperatures, or loud machinery.

Requirements

Bachelor’s degree in Electrical Engineering, Computer Science, Computer Engineering, or a related technical discipline, or certification with practical experience.
2–5 years of related experience.
Ability to handle multiple workloads simultaneously.
At least 3 years of experience supporting or using backup and recovery technologies.
At least 3 years of experience supporting large production server environments.
At least 3 years of experience with SCOM or another monitoring tool.
At least 3 years of experience with SCCM, specifically server patching and reporting.
At least 2 years of experience with scripting tools such as PowerShell, including reading and writing scripts.
Experience working with SQL and writing SQL queries, ideally relating to SCCM and backup solutions.
Effective written and verbal communication and interpersonal skills, including the ability to work in a team and maintain productive working relationships.
Willingness to work in all operational areas and support team and company objectives.
Dedication to quality customer service and strong telephone etiquette, with the ability to work effectively with customers, vendors, peers, and management.
A sense of urgency, individual responsibility, and willingness to accept changing priorities.

Nice To Haves

Experience with business continuity plans or disaster recovery plans.
Experience with virtual environments.
Experience with backup technologies.
Experience with least-privilege user scenarios.
Experience with application packaging for servers.
Experience with Linux.
Project management experience or certification.
Enterprise automation and SCADA system experience.

Responsibilities

Help maintain and monitor Veeam Backup and Recovery servers and jobs.
Support team members with Veeam administrative functions and ensure backups are successful.
Monitor and maintain servers in plant domains.
Support file services, backups, and server patching efforts.
Architect solutions for process improvement.
Automate or write and edit scripts to automate job functions.
Cross-train team members, share information, and document processes.
Support team members with administrative functions and troubleshooting.
Participate in the on-call rotation.
Take part in the team responsible for disaster recovery.
Work assigned incidents, tasks, change requests, and server new builds.
Troubleshoot issues through to resolution.
Participate in project delivery, including device configuration, planning, and vendor coordination.
Work with users to understand their needs and with OT personnel to develop effective solutions for assigned applications.
Provide concise, timely, up-to-date project and system documentation, including drawings.
Perform hardware and software upgrades for new and existing equipment as needed.