Operational Technology Group Manager

Midwest Valve Services, LLC • Schaumburg, IL

1d • $125,000 - $140,000

About The Position

Novaspect, Inc., an Emerson Impact Partner, is hiring an Operational Technology Group Manager to lead and support its Operational Technology personnel and services. The manager oversees team scheduling, task completion, service quality, performance, training, and resource planning. This role serves as the escalation point for OT project execution and technology concerns, works with internal teams and stakeholders to resolve challenges, and develops processes and standard operating procedures to support installed-base customers and improve service delivery.

The position aligns team activity with company objectives, supports lifecycle service rollouts and sales and marketing efforts, contributes to Systems Solutions business-unit planning, and collaborates with sales management and other business units. The manager communicates with customers to address concerns and ensure satisfaction, while maintaining compliance with safety protocols and company policies.

The role is based in Schaumburg, Illinois, with a Monday–Friday schedule of either 7:30 a.m.–4:30 p.m. or 8:00 a.m.–5:00 p.m. The listed salary range is $125,000–$140,000, with a potential 10% bonus. The final offer depends on factors including experience, skills, qualifications, and internal pay equity.

Requirements

• Excellent interpersonal and verbal communication skills.
• Proven ability to lead a team of highly skilled individuals.
• Ability to lift up to 30 pounds, such as workstation monitors and laptop computers.
• Ability to work extended hours on a computer.
• Ability to work in a loud industrial environment.

Nice To Haves

• B.S. degree in Engineering or equivalent.
• 10+ years in an engineering field.
• 5+ years of engineering group management or project management experience.

Responsibilities

• Supervise and support Operational Technology personnel, including scheduling, task completion, and quality service delivery.
• Provide guidance, mentorship, and performance feedback to Operational Technology personnel.
• Serve as the escalation point for OT project execution and technology-related concerns, resolving issues promptly.
• Own OT project challenges and collaborate with internal teams and stakeholders to resolve them.
• Assist in developing and implementing standard operating procedures to improve efficiency and service quality.
• Align team efforts with company objectives.
• Monitor team performance metrics, identify improvement areas, and coordinate training and development.
• Communicate with customers, address concerns, and ensure satisfaction with service execution.
• Plan resources, including workforce utilization and equipment needs.
• Create processes and procedures that enable the OT services team to support installed-base customers effectively.
• Support new lifecycle service rollouts and initiatives.
• Ensure adherence to safety protocols and company policies.
• Support services and product sales and marketing efforts.
• Support the Systems Solutions business-unit planning process.
• Collaborate with sales management and other business units.
• Prioritize and delegate work, balance workloads, monitor progress, and use resources efficiently.
• Support recruiting, onboarding, training, and performance management.
• Assist with budgeting and forecasting, track expenses, and manage resources responsibly.
• Drive team performance toward defined goals, quality standards, deadlines, deliverables, and service expectations.

Benefits

• Paid time off starting at 15 vacation days, 10 holidays, and 10 days of Paid Sick & Safety Time (PSST).
• 401(k) with 6% company match.
• Employee Stock Ownership Program (ESOP).
• Health and wellness benefits.
• Student debt and tuition reimbursement.
• Referral bonus.
• Potential bonus of 10%.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed