Specialist - Operational Technology

Energy Transfer•Mont Belvieu, TX

16h

About The Position

Energy Transfer is seeking an experienced server support professional for a hands-on technical role within its Operational Technology team. The position supports the current environment while helping develop and implement robust solutions, including automation, with minimal risk and service interruption. The Specialist collaborates with team members, other OT teams, customers, users, and vendors to support systems and deliver projects. The role participates in an on-call rotation and the team’s disaster recovery responsibilities. Work is usually performed under normal office conditions, with travel of up to 25% potentially required. The role may also involve visiting industrial or manufacturing settings with hazardous materials, extreme temperatures, and loud machinery, where appropriate personal protective equipment is required. The employee must be able to remain stationary for prolonged periods and carry computer equipment weighing up to 50 pounds.

Requirements

Bachelor’s degree in Electrical Engineering, Computer Science, Computer Engineering, or a related technical discipline, or certification with practical experience.
2–5 years of related experience.
Ability to handle multiple workloads and multitask.
At least 3 years of experience supporting or using backup and recovery technologies.
At least 3 years of experience supporting large production server environments.
At least 3 years of experience with SCOM or another monitoring tool.
At least 3 years of experience with SCCM, specifically server patching and reporting.
At least 2 years of experience with scripting tools such as PowerShell, including reading and writing scripts.
Experience working with SQL and writing SQL queries, ideally related to SCCM and backup solutions.
Effective written and verbal communication and interpersonal skills for working in a team and maintaining productive working relationships.
Willingness to work in all operational areas and support team and company objectives.
Dedication to quality customer service and strong telephone etiquette; ability to work effectively with customers, vendors, peers, and management.
Sense of urgency, individual responsibility, and willingness to accept changing priorities.

Nice To Haves

Experience with business continuity plans or disaster recovery plans.
Experience with virtual environments.
Experience with backup technologies.
Experience with least-privilege user scenarios.
Experience with application packaging for servers.
Experience with Linux.
Project management experience or certification.
Enterprise automation and SCADA system experience.

Responsibilities

Maintain and monitor Veeam Backup and Recovery servers and jobs.
Support Veeam administrative functions and help ensure backups are successful.
Monitor and maintain servers in plant domains.
Support file services, backups, and server patching efforts.
Architect solutions for process improvement.
Automate job functions by writing or editing scripts.
Cross-train team members, share information, and document processes.
Support team members with administrative functions and troubleshooting.
Participate in the on-call rotation.
Contribute to the team’s disaster recovery responsibilities.
Work assigned incidents, tasks, change requests, and server new builds.
Troubleshoot issues through resolution.
Participate in project delivery, including device configuration, planning, and vendor coordination.
Work with users to understand their needs and with OT personnel to develop effective system solutions for assigned applications.
Provide concise, timely, up-to-date project and system documentation, including drawings.
Perform hardware and software upgrades for new and existing equipment as needed.