Specialist New Member Journey Marketing

Hilton Grand Vacations•Las Vegas, NV

About The Position

The Specialist New Member Journey Marketing role welcomes new members and builds confidence and trust in their purchase by providing new member collateral. The position schedules a 14-day welcome call, sells a New Member Journey (NMJ) vacation, and schedules the vacation. It provides members with collateral detailing their welcome call date and time, NMJ vacation travel dates and locations, and online access timeframe. The role also coordinates a seamless handoff to a Quality Assurance team member and, when applicable, contacts members to offer an NMJ vacation package. The specialist provides outstanding customer care to members and guests, embodies Hilton Grand Vacations’ values, completes required training and compliance courses, follows company policies and procedures, and performs other related duties as assigned. Hilton Grand Vacations describes itself as a leading vacation ownership company dedicated to helping Owners and Guests make their vacations memorable. It is an equal opportunity employer and provides reasonable accommodations to individuals with disabilities during the application and interview process, while performing essential job functions, and in accessing employment benefits and privileges.

Requirements

Excellent and confident communication skills.
Basic vacation ownership product knowledge.
Resourceful problem-solving skills.
System knowledge with Voice and Clarity.

Nice To Haves

Understands the importance of delivering exceptional customer care.
Timeshare sales and marketing experience.

Responsibilities

Welcome new members and build confidence and trust in their purchase by providing new member collateral.
Schedule a 14-day welcome call.
Sell a New Member Journey vacation and schedule the vacation.
Provide members collateral outlining the welcome call date and time, NMJ vacation travel dates and locations, and online access timeframe.
Provide a seamless handoff to a Quality Assurance team member.
When applicable, call members to offer an NMJ vacation package.
Provide outstanding customer care when interacting with members and guests.
Embody the Hilton Grand Vacations values of Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now.
Complete required company training and compliance courses as assigned.
Adhere to company standards and comply with all policies and procedures.
Perform other related duties as assigned.

Benefits

Day 1 health benefits eligibility, including medical, dental, and vision options.
Recognition programs and rewards.
Travel discounts program.
Paid vacation program and paid sick days.
Employee Assistance Program supporting physical and mental wellbeing.
401(k) program with company match.
Tuition reimbursement programs.
Employee stock purchase program.
Learning and advancement opportunities.
Reasonable accommodations for individuals with disabilities.