Specialist New Member Journey Marketing

Hilton Grand Vacations • Winchester, NV

2d

About The Position

The Specialist New Member Journey Marketing role supports new members after purchase by welcoming them, building confidence in their purchase, and providing collateral with key information about welcome calls, vacations, and online access. The specialist schedules welcome calls and vacations, may offer New Member Journey vacation packages, and coordinates a seamless handoff to Quality Assurance. The role also delivers outstanding customer care, follows company values and policies, and completes required training and other assigned duties.

Requirements

• Excellent and confident communication skills.
• Basic vacation ownership product knowledge.
• Resourcefulness.
• Problem-solving skills.
• System knowledge with Voice and Clarity.

Nice To Haves

• Understand the importance of delivering exceptional customer care.
• Timeshare sales and marketing experience.

Responsibilities

• Welcome new members and reinforce confidence in their purchase by providing new-member collateral.
• Schedule a 14-day welcome call.
• Sell a New Member Journey (NMJ) vacation and schedule the vacation.
• Provide each member with collateral outlining the welcome call date and time, NMJ vacation travel dates and locations, and online access timeframe.
• Provide a seamless handoff to a Quality Assurance team member.
• When applicable, call members to offer an NMJ vacation package.
• Provide outstanding customer care when interacting with members and guests.
• Embody Hilton Grand Vacations' values of Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now.
• Complete required company training and compliance courses as assigned.
• Adhere to company standards and comply with all policies and procedures.
• Perform other related duties as assigned.

Benefits

• Day 1 eligibility for health benefits, including medical, dental, and vision coverage.
• Recognition programs and rewards.
• Travel discounts program.
• Paid vacation program and paid sick days.
• Employee Assistance Program supporting physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee stock purchase program.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed