Journey Counselor

Graham Healthcare Group•Mechanicsburg, PA

2d•$19 - $21•Hybrid

About The Position

Graham Healthcare Group is hiring a Hospice Journey Counselor to join our dynamic team! The Hospice Journey Counselor will provide information, education, and support to patients, families, and caregivers regarding end-of-life planning and care. Assist them in the transition to Hospice care when the patient is both eligible and appropriate for Hospice services.

Requirements

High school diploma/GED
Valid driver’s license
Ability to spend approximately 20% of your workday driving to and from patient locations

Nice To Haves

Prior home healthcare or relative work experience in the healthcare industry
Understanding of the hospice philosophy

Responsibilities

Manage Journey patient census and referrals for the assigned area from the Journey candidate list, the Journey Administrative Assistant, Customer Service, Clinicians, and other sources
Review all assigned patient charts to determine eligibility and appropriateness for the Hospice benefit and prepare for conversations with the patient, family, and/or caregivers
Make initial phone calls to all new Journey referrals to schedule home visits, as well as follow-up calls to maintain contact with the patient and assess patient decline
Conduct patient visits for building a relationship with the patient and/or family, and in-depth discussion of the hospice benefit when appropriate
Maintain Journey patient charts, documenting all Journey visits and contacts in Journey Visit/Phone call notes or as Coordination notes when applicable
Build relationships with and maintain effective communication with Clinicians to ensure effective collaboration for addressing patient needs
Ensure that Journey charts are created and maintained for each Journey patient
Meet and exceed if possible, expectations for weekly patient visits, weekly patient phone calls, and monthly transitions to hospice care
Assist clinicians in a more accurate understanding of the philosophy, goals, eligibility, and benefits of Hospice care
Assist the Hospice and/or Home Health team in efficient transitions to Hospice in whatever capacity may be needed, whether in extra visits, calls, paperwork, or any other task