Hospice Journey Counselor
Graham Healthcare Group•Lisle, IL
•Hybrid
About The Position
Provide information, education, and support to patients, families, and caregivers regarding end-of-life planning and care. Assist them in the transition to Hospice care when the patient is both eligible and appropriate for Hospice services.
Requirements
- High school diploma/GED
- Must have and maintain in good standing professional license, certificate, or registration, as applicable.
Nice To Haves
- Prior home healthcare or relative work experience in the healthcare industry preferred
- Understanding of the hospice philosophy preferred
Responsibilities
- Manage Journey patient census and referrals for the assigned area from Journey candidate list, Journey Administrative Assistant, Customer Service, Clinicians, and other sources
- Review all assigned patient charts to determine eligibility and appropriateness for the Hospice benefit and prepare for conversations with the patient, family, and/or caregivers
- Make initial phone calls to all new Journey referrals to schedule home visits as well as follow-up calls to maintain contact with the patient and assess patient decline
- Conduct patient visits for the purpose of building relationship with the patient and/or family and in-depth discussion of the hospice benefit when appropriate
- Maintain Journey patient charts, documenting all Journey visits and contact in Journey Visit/Phone call notes or as Coordination notes when applicable
- Build relationships with and maintain effective communication with Clinicians to ensure effective collaboration for addressing patient needs
- Communicate and collaborate with Palliative team and NP
- Attend monthly Interdisciplinary team meeting(s)
- Ensure that Journey charts are created and maintained for each Journey patient
- Meet and exceed if possible, expectations for weekly patient visits, weekly patient phone calls, and monthly transitions to hospice care
- Assist clinicians in a more accurate understanding of the philosophy, goals, eligibility, and benefits of Hospice care
- Assist the Hospice and/or Home Health team in efficient transitions to Hospice in whatever capacity may be needed, whether in extra visits, calls, paperwork, or any other task
- Comply with Company’s Core Values and Core Competencies
- Perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
