Journey Counselor

Graham Healthcare Group • Mechanicsburg, PA

1d • Hybrid

About The Position

Graham Healthcare Group is hiring a Hospice Journey Counselor to provide information, education, and support to patients, families, and caregivers regarding end-of-life planning and care. The counselor assists with transitions to Hospice care when a patient is eligible and Hospice services are appropriate. This is a hybrid, field-based position serving the Mechanicsburg, Pennsylvania area, with work hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. The role involves spending approximately 20% of the workday driving to and from patient locations.

The position manages Journey referrals and patient census, reviews charts to assess eligibility and prepare for conversations, conducts phone calls and patient visits, and maintains accurate patient documentation. The counselor collaborates with clinicians and Hospice or Home Health teams to support patient needs and effective transitions to Hospice care.

Compensation is $19.00–$21.00 per hour, plus bonuses and mileage reimbursement. The stated base compensation range is fixed, with a maximum cap of $21.00 per hour.

Requirements

• High school diploma or GED.
• Valid driver's license.
• Ability to spend approximately 20% of the workday driving to and from patient locations.

Nice To Haves

• Prior home healthcare experience or related work experience in the healthcare industry.
• Understanding of the Hospice philosophy.

Responsibilities

• Manage the Journey patient census and referrals for the assigned area from candidate lists, the Journey Administrative Assistant, Customer Service, clinicians, and other sources.
• Review assigned patient charts to determine eligibility and appropriateness for the Hospice benefit and prepare for discussions with patients, families, and caregivers.
• Make initial calls to new Journey referrals to schedule home visits, and follow up to maintain contact and assess patient decline.
• Conduct patient visits to build relationships with patients and families and discuss the Hospice benefit in depth when appropriate.
• Maintain Journey patient charts and document visits and contacts in the appropriate Journey or coordination notes.
• Build relationships and communicate effectively with clinicians to collaborate on addressing patient needs.
• Ensure a Journey chart is created and maintained for each Journey patient.
• Meet or exceed expectations for weekly patient visits, weekly patient phone calls, and monthly transitions to Hospice care.
• Help clinicians better understand the philosophy, goals, eligibility, and benefits of Hospice care.
• Support the Hospice and/or Home Health team with transitions to Hospice through additional visits, calls, paperwork, or other needed tasks.

Benefits

• Bonuses and mileage reimbursement.
• Health, vision, and dental benefits.
• 401(k) plan and pension with a 4% employer contribution.
• 15 days of paid time off.
• Company-paid life insurance and disability benefits.
• Pre-tax FSA and HSA plans.
• Company-paid education programs, including 50% tuition discounts for selected Purdue and Kaplan courses.
• Opportunity for advancement.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED