Specialist Mortgage Operations - 12 Month Term

Scotiabank • Stratford, ON

1d • Onsite

About The Position

Contributes to the overall success of the Servicing - Exception Processing & Financial Support department in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Requirements

• High School diploma and a minimum of 2 years of office work related experience
• Intermediate Computer Skills, including common software tools (Microsoft Office products)
• Experience providing product and process support over the phone and / or through email
• Knowledge of the mortgage industry and products, or relevant experience
• Work in a standard office-based environment
• Requires very close attention reviewing/reading material
• Pressure from meeting deadlines and situations requiring prompt attention
• Can experience significant fluctuations in volumes of work or unexpected events (e.g. system problems) which may require overtime

Responsibilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Responding independently to correspondence and telephone inquiries by ensuring that action is taken to fully address inquiries, including making outbound customer calls as required.
• Conducting detailed investigations to resolve exception situations, completing complex adjustments or corrections and answering general procedural queries.
• Acquiring and maintaining detailed knowledge of all department functions/processes and a thorough knowledge of the systems used, including a working knowledge of related retail products and services.
• Providing guidance, training and support to other team members and peers.
• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.
• Provides processing support for other business lines and more than 900 branches in the domestic / Canadian branch network, including more than 50 Quebec based branches.
• Services a mortgage Bank portfolio exceeding $160B.

Benefits

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED