Specialist, Lifesaving Programs

SPCA of Texas•Dallas, TX

About The Position

The Specialist, Lifesaving Programs supports operations for the Adoption and Foster teams, helping ensure consistent service delivery, continuity of animal care, and a seamless experience for adopters and fosters. The role works with medical, behavior, intake, and volunteer teams to maintain smooth workflows and maximize lifesaving while providing exceptional customer service to the community. For adoptions, the Specialist welcomes visitors, helps prospective adopters find suitable pets, explains animals’ behavioral and medical needs and the post-adoption support provided by SPCA of Texas, and confirms animals are current on vaccines, preventatives, and medications before adoption. The role also assists with retail purchases, follow-up, inquiries, recordkeeping, visitor-data tracking, end-of-day reconciliation, and animal care as needed. For foster support, the Specialist responds to inquiries, coordinates foster pick-ups and drop-offs, prepares supplies and paperwork, explains medications and basic medical information, assists with weekend medical needs, tracks placements, updates animal records, and contributes to social media and internal communications. The Specialist represents SPCA of Texas through excellent customer service, protects confidential information, supports volunteers and collaboration, promotes the organization’s mission, and proactively addresses concerns affecting customer service, animal care, or safety. The position is normally scheduled five days per week, eight hours per day, between 7 a.m. and 7 p.m.; variable hours, weekends, and shifts longer than eight hours or more than 40 hours per week may be required based on operational needs. Work takes place indoors and outdoors, with exposure to environmental elements and animal-related conditions.

Requirements

Must be at least 21 years old to meet insurance requirements.
Must be qualified and licensed to operate a motor vehicle in Texas and eligible to be a driver for SPCA of Texas.
Must be willing and able to work variable hours, including weekends and shifts longer than eight hours or more than 40 hours per week, depending on operational needs.
Strong communication and interpersonal skills, including the ability to convey sensitive information empathetically, clearly, and without judgment.
Ability to engage with the public in a fast-paced, high-volume environment.
Ability to work independently and collaboratively within a team.
Detail-oriented, organized, and able to manage multiple tasks and priorities effectively.
Dedication to providing exceptional care for every animal and supporting positive outcomes for animals and people.
Ability to meet the physical demands of standing, walking, sitting, using hands and fingers, handling or feeling, talking and hearing clearly; frequently reaching, stooping, kneeling, crouching, or crawling; and regularly lifting or moving up to 40 pounds.
Ability to work indoors and outdoors and tolerate potential exposure to heat, cold, dust, animal-related allergens, loud noise, strong odors, and airborne particles.
Ability to regularly interact with animals, including animals that may be fearful, stressed, or fractious.
Vision abilities required include close, distance, color, peripheral, and depth vision, and the ability to adjust focus.

Nice To Haves

Experience in animal sheltering, animal welfare, public service, or working with rescue organizations.
Experience handling and/or fostering animals.
Bilingual English/Spanish.

Responsibilities

Greet visitors and assist prospective adopters in matching with adoptable pets.
Counsel prospective adopters on adoption, including the intended pet’s behavioral and medical needs and the post-adoption support available through SPCA of Texas.
Confirm animals are up to date on vaccines, preventatives, and medications before adoption.
Assist with retail purchases, post-adoption follow-up, and customer inquiries by phone and email.
Maintain accurate shelter-database records, track visitor data via Trello, and support end-of-day reconciliation tasks.
Assist with animal care as needed and report medical or behavioral concerns as appropriate.
Monitor and respond to foster inquiries by email and phone.
Assist with foster pick-ups and drop-offs, including preparing supplies and paperwork.
Provide medications and preventatives and explain basic medical information to foster parents.
Support weekend medical needs, including administering vaccines and delivering prescriptions.
Track foster placements and update animal records as needed.
Draft weekend plea posts or updates for social media and internal communications.
Provide excellent customer service as a representative of SPCA of Texas.
Safeguard the confidentiality of foster, adopter, and donor information.
Support and engage volunteers to strengthen the volunteer program and staff collaboration.
Promote the SPCA of Texas mission and ways to support its work.
Proactively address concerns that could compromise customer service, animal care, or safety.
Perform other duties as assigned.
Perform driver duties as directed by the immediate Supervisor, which may include driving an SPCA of Texas van, box truck, or mobile adoptions vehicle.