Specialist, Launch Operations

Pandora•Glen Burnie, MD

9h•$79,500 - $89,500

About The Position

The Specialist, Launch Operations supports and coordinates operational partners across Warehouse, Logistics, Planning, Customer Experience, Trade & Customs, and other teams to ensure end-to-end operational readiness and execution for new product launches across Pandora’s NAM and LATAM clusters. As the central coordination point for launch execution, the role aligns operational workstreams, manages dependencies, and ensures milestones are met. It establishes and optimizes launch governance, monitors readiness, identifies and mitigates risks, and supports successful delivery of products to all points of sale. The position also supports post-launch stabilization and continuous improvement of launch processes.

Requirements

3–5 years of relevant experience in supply chain, operations, logistics, distribution, project coordination, product launches, or a related field; an equivalent combination of education and experience is considered.
Strong understanding of warehouse operations, logistics, distribution, order fulfillment, and end-to-end supply chain processes.
Ability to coordinate multiple projects or workstreams, manage timelines and dependencies, and drive deliverables through completion.
Strong analytical and problem-solving skills, including identifying risks, troubleshooting operational issues, and translating information into actionable solutions.
Strong organization and attention to detail, with the ability to prioritize and deliver in a fast-paced environment with evolving priorities.
Cross-functional collaboration and stakeholder management skills, including the ability to influence and drive accountability across teams and organizational levels.
Excellent written and verbal communication skills, including providing project updates, escalating risks, and simplifying complex operational information.
Proficiency in Microsoft Excel and PowerPoint.
Proactive ownership mindset and interest in operational excellence, continuous improvement, and scalable processes.
Adaptability and resilience, including the ability to navigate ambiguity, anticipate challenges, and keep complex initiatives moving forward.

Nice To Haves

Experience with project management, reporting, or operational tracking tools.

Responsibilities

Coordinate end-to-end operational readiness and execution for new product launches across NAM and LATAM.
Partner with Warehouse, Logistics, Planning, Customer Experience, Trade & Customs, and other key stakeholders.
Coordinate multiple launch workstreams and track milestones, dependencies, risks, actions, and readiness.
Ensure warehouse, distribution, order fulfillment, and operational processes are prepared for anticipated launch demand.
Monitor launch order flow and product availability and coordinate resolution of system, fulfillment, distribution, or delivery issues.
Identify operational risks and execution gaps, escalate issues, and coordinate solutions before they affect launch timelines or customer experience.
Establish and maintain launch governance, readiness reporting, project trackers, and stakeholder communications.
Coordinate issue resolution during post-launch stabilization and support the transition to business-as-usual operations.
Apply launch learnings, strengthen processes, and develop scalable approaches for future launches.