Operations Launch Specialist

DP World•York Township, PA

About The Position

The Operations Launch Specialist is responsible for quality input and output on new project and process launches, and for completing assigned quality, environmental, and safety tasks outlined in the RACI matrix for the syncreon standard launch process. The role ensures that systems support operational processes that meet or exceed KPIs and SLAs. The specialist creates, performs, and reports user acceptance testing (UAT) scripts and scenarios from an operational perspective. Working closely with project teams, solutions analysts, and engineering, the role supports the effective launch of new business and projects. During the launch phase, the specialist serves as a liaison between Operations and IT to resolve or improve system-related challenges. The role also assists in creating work instructions, particularly those covering system functionality, and ensures operational reports reflecting KPI and SLA metrics are available on launch day. The specialist helps hand over the business to the local plant for sustainable operation against its key metrics, documents revised processes, updates labor standards, and ensures internal stakeholders receive appropriate training or retraining. The role prioritizes actions, assigns responsibilities and due dates, and follows up to support timely completion within specified cost parameters.

Responsibilities

Manage quality input and output for new project and process launches.
Complete assigned quality, environmental, and safety tasks outlined in the RACI matrix for the syncreon standard launch process.
Ensure systems support operational processes that meet or exceed KPIs and SLAs.
Create, perform, and report UAT test scripts and scenarios from an operational perspective.
Collaborate with project teams, solutions analysts, and engineering to support effective launches of new business and projects.
Act as the liaison between Operations and IT during the launch phase to resolve or enhance system-related challenges.
Assist in creating work instructions, particularly regarding system functionality.
Ensure reports reflecting KPI and SLA metrics are operational on launch day.
Support handover to the local plant so the business can operate in sustaining mode and meet key metrics.
Document revised processes, update labor standards, and ensure internal stakeholders are trained or retrained as appropriate.
Prioritize actions, assign responsibilities and due dates, and follow up to ensure timely completion within specified cost parameters.