Specialist, IT Support

Bullish•New York, NY

1d•Onsite

About The Position

CoinDesk is the most trusted media, events, indices and data company for the global crypto economy. Since 2013, CoinDesk Media has led the story of the future of money and investing, illuminating the transformation in society and culture that comes with it. Our award-winning team of journalists delivers news and unparalleled insights that bring transparency, comprehension and context. CoinDesk Events gathers the global crypto, blockchain and Web3 communities at annual events such as Consensus, the world’s largest and longest-running crypto festival. CoinDesk Indices offers expertise in digital asset indices, data and research to educate and empower investors. For more information on CoinDesk media and events, please visit http://coindesk.com [coindesk.com] and for breaking headlines, data and indices visit http://coindeskmarkets.com [coindeskmarkets.com] In November 2023, CoinDesk was acquired by the Bullish group, owner of Bullish, a regulated, digital assets exchange. For more information on Bullish, please visit https://bullish.com . CoinDesk operates as an independent subsidiary with an editorial committee to protect journalistic independence. Reports to: Manager, IT Support Position Overview Bullish is seeking an IT Support professional to join our growing team in New York. This isn't just a "help desk" job; it’s a high-visibility role where you will partner with other onsite IT support specialists to act as the face of the technology organization at our New York Office. You will manage the full lifecycle of employee hardware and software, from white-glove onboarding to complex troubleshooting. We value ownership—when a problem lands on your desk, you own it until it’s resolved.

Requirements

5+ years of experience providing IT support in global corporate environment; prior work experience in a FinTech/Crypto company desired but not required
Deep knowledge of macOS (primary) and Windows 11, with functional knowledge of Linux and mobile operating systems (iOS/Android).
Proven experience administering Okta, Google Workspace, and Office 365.
Proficiency using Jira or similar enterprise-grade ticketing platforms.
Solid understanding of networking basics (DHCP, DNS, Wi-Fi troubleshooting) and hardware maintenance for printers and peripherals.
You treat every interaction as an opportunity to provide a premium experience.
You operate with a high degree of professional maturity and don't require micro-management.
Ability to translate complex technical issues into understandable solutions for non-technical stakeholders.

Responsibilities

Setup, deploy, and provide ongoing management of high-performance Mac and Windows workstations.
Manage user access, groups, and security policies within Okta, Google Workspace, and Microsoft 365.
Efficiently manage and prioritize incoming requests via Jira Service Management, ensuring SLAs are met with a focus on "first-touch" resolution.
Provide expert-level support for iOS, Android, and Linux devices, as well as office infrastructure including printers, A/V equipment, and network peripherals.
Act as the primary point of contact for onsite staff, providing "white-glove" service for executive-level requests and general office tech needs.