Specialist, IT Infrastructure

AbbVie•North Chicago, IL

About The Position

The IT Infrastructure Specialist is responsible for engineering and supporting modern endpoint management solutions with a focus on Microsoft Intune and macOS platforms. This role enables a secure, compliant, and seamless end-user experience by delivering automated, cloud-managed endpoint capabilities aligned to AbbVie’s modern workplace strategy. The position plays a key role in advancing Intune-first endpoint management, strengthening macOS platform maturity, and improving endpoint health, compliance, and user experience across the enterprise.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Engineering, or equivalent experience
4+ years of experience in endpoint engineering, desktop engineering, or modern device management
Hands-on experience with Microsoft Intune for device configuration, compliance, and application deployment
Experience supporting macOS endpoints in an enterprise environment, including lifecycle management and troubleshooting
Experience with Apple Business Manager (ABM) and macOS provisioning workflows
Strong troubleshooting skills across OS, application, identity, and connectivity issues
Experience with Azure AD / Entra ID, including Conditional Access and device compliance concepts
Scripting/automation experience (PowerShell, Bash, or shell scripting)
Familiarity with ITSM processes (incident, problem, change management)
Strong communication and documentation skills

Nice To Haves

Experience with Jamf Pro and integration with Microsoft Intune (coexistence or migration scenarios)
Experience implementing or supporting Zero Touch provisioning (Windows Autopilot and macOS enrollment)
Familiarity with endpoint security controls (encryption, EDR, compliance posture) in Intune-managed environments
Experience with Nexthink or endpoint analytics tools for user experience and performance monitoring
Experience in regulated environments (e.g., GxP) with audit-ready configurations
Experience contributing to Intune migrations, tenant standardization, or legacy tool decommissioning

Responsibilities

Support the end-to-end lifecycle of endpoints across Windows and macOS, including provisioning (Autopilot / Apple Business Manager), configuration, patching, application delivery, and retirement
Maintain Intune-based device management policies, including compliance policies, configuration profiles, update rings, and application deployment
Support macOS endpoint management using Intune, ensuring alignment with enterprise standards and roadmap toward unified management
Maintain standardized endpoint baselines, including security hardening, encryption, and configuration aligned with Conditional Access and compliance requirements (e.g., GxP where applicable)
Support automation-first solutions using scripting (PowerShell, Bash/Zsh) to streamline provisioning, configuration, and issue remediation
Troubleshoot identity-driven access controls, including Azure AD, Conditional Access, device compliance, and M365 client configuration
Provide escalation support for complex endpoint issues, performing root cause analysis and implementing long-term fixes to reduce repeat incidents
Leverage endpoint analytics and monitoring tools (e.g., Nexthink, Intune reporting) to improve device health, performance, and user experience
Collaborate with Security, Identity, Network, and Application teams to ensure endpoint solutions meet enterprise security, compliance, and usability standards
Maintain clear and concise technical documentation, including runbooks, standards, and knowledge articles; support knowledge transfer to Service Desk and Tier 2 teams
Track and improve endpoint KPIs such as device compliance, patch success rates, encryption coverage, software deployment success, and MTTR
Contribute to roadmap execution by identifying opportunities to simplify tooling, reduce legacy dependencies, and accelerate Intune adoption