IT Infrastructure Specialist

City of Irving•City of Irving, TX

3d•$6,827 - $9,627

About The Position

The Information Technology Department is responsible for the administration and maintenance of all the City of Irving’s technology, including servers, computer hardware, mobile devices and phone systems. We use tried and tested technologies to exceed the service expectations of our customers (citizens, businesses and visitors) and improve the efficiency and transparency of our operations. The City of Irving strives to be the most inclusive, welcoming, respectful and understanding municipal organization in North Texas. Irving is home to one of the most diverse ZIP codes in the nation, with many religions, races, nationalities and beliefs represented. The city acknowledges that its employees’ diversity make them uniquely qualified to serve. This is achieved by building and nurturing an employment base that better reflects the races, cultures, faiths, gender identities, generations and philosophies of the community. The goal is to create programming and engagement opportunities, implement best and emerging practices, and foster an environment of understanding and respect. This allows for equitable access to programs and services, removal of barriers for engagement, and a culture of safety, trust and belonging.

Requirements

Bachelor's degree, or equivalent, in computer science, information technology, or a closely related field.
Two years of experience.
Must not have any criminal conviction above the grade of a Class B misdemeanor or any Class B misdemeanor within the past 10 years; other convictions may also be considered.
Must complete CJIS Security Awareness Training upon hire.

Nice To Haves

Certifications such as CompTIA Security+, CompTIA Network+, CCNA, or Microsoft security/identity certifications (e.g., SC-200, SC-300, AZ-500).
Familiarity with cloud computing concepts and platforms (e.g., Microsoft Azure).

Responsibilities

Administering and securing the City's email and messaging infrastructure across on-premises and cloud platforms.
Managing public DNS records, external domain configurations, and SSL/TLS certificates to ensure secure, trusted access to internet-facing services.
Supporting email authentication and fraud prevention through SPF, DKIM, and DMARC.
Administering core security platforms, including endpoint detection and response, ransomware protection, and email security awareness tools.
Monitoring and responding to alerts from the City's Managed Security Operations Center (SOC) partner, performing triage, coordinating remediation with internal teams, and helping protect critical infrastructure.
Assisting in the design, implementation, and management of network infrastructure such as routers, switches, firewalls, and wireless networks.
Administering physical and virtual servers and the operating systems and software they host.
Enforcing security measures that protect the City's IT infrastructure against unauthorized access, data breaches, and other threats.
Collaborating across IT Department divisions to develop and test disaster recovery and business continuity strategies.
Coordinating with vendors and third-party providers for hardware and software procurement, support, and maintenance.