Specialist II TEMP, Student Accounts & Payments

Joliet Junior College•Joliet, IL

19h•$23 - $24•Onsite

About The Position

Under the direction of the Student Accounts & Payments manager, the Specialist provides quality customer service in a team-focused, fast-paced, demanding, and continuously evolving environment. The position is responsible for billing and collections, payment plans, receiving tuition and other miscellaneous payments, processing refunds, monitoring and managing delinquent accounts, and coordinating with other student service departments. The role requires maintaining a high level of confidentiality for college and student accounts while complying with FERPA and college, state, and federal regulations. The position is full-time and temporary, classified as non-exempt and non-union, and reports to the Bursar, Student Accounts. The hiring range is $22.82–$24.19 per hour. Duties are performed indoors in a usual office environment, with normal office physical demands. The role may require some evening and weekend work as needed.

Requirements

High school diploma or equivalent.
Three years of student accounts receivable or similar accounting experience.
Experience with Microsoft Office Suite and the Internet.
Ability to function effectively and efficiently in a fast-paced, high-pressure environment with frequent interruptions.
Ability and willingness to work cooperatively with a diverse population; courteous, dependable, and personable, with strong organizational and communication skills.
Willingness and ability to work some evenings and weekends as needed.
Ability to establish and maintain cooperative and effective working relationships with college and community members, displaying cultural competence and emotional intelligence.
Demonstrated commitment to the college's core values: respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation, and quality.

Nice To Haves

Associate's degree.
Higher education experience.
Community college experience in a similar role.
Experience supporting Customer and Student Financials in Ellucian, Workday, or another ERP.
English and Spanish verbal and written communication proficiency.
Demonstrated multicultural competence.

Responsibilities

Receive, research, review, process, record, and deposit institutional monies accurately and promptly in accordance with departmental procedures; open and close the office while ensuring security and safety.
Communicate effectively and professionally with customers and provide excellent customer service.
Provide cash management support to college departments for various campus services.
Maintain software and outsourced vendor service relationships related to student accounts.
Perform accounting, invoicing, and refunding for student accounts receivables and payables in accordance with established processes, guidelines, college policies, and federal laws and regulations; provide information regarding 1098T student tax forms.
Train and support employees on and off campus in accounts receivable processes.
Coordinate, maintain, and assist with delinquent-account collection efforts in collaboration with collection and legal agencies.
Prepare data and trend analyses related to student and employee data as needed for executive management, and assist with the college's annual audits.
Participate in department and college goals and objectives.
Participate in professional and personal development as needed and serve on college committees or teams.
Perform related duties as assigned.