Title Specialist I (Manheim)

Cox Communications•Carleton, MI

11d•Onsite

About The Position

This role is responsible for processing and re-assigning titles for vehicles sold by auction. The Specialist I will examine vehicle titles for accuracy and conformity to specified requirements, verify acceptance of the title in the state for which it is filed, and confirm accurate Vin number, odometer reading, release of liens, and that the title contains no alterations. The position also involves determining the negotiability of title documents, assessing for potential fraud, and reporting any title discrepancies. Responsibilities include resolving title issues through interactions with customers, dealers, and regulatory agencies, and potentially negotiating price adjustments between buyer and seller for title problems. The role requires maintaining knowledge of current DMV laws and regulations related to vehicle titles and interpreting titling regulations in each state. Additional duties include routing telephone calls, running outstanding title reports, processing sale day transactions using AS400, providing customer service, verifying purchases, assisting with settlement balancing, and ensuring front counter coverage. A commitment to client satisfaction and demonstrating Cox culture behaviors is expected. Overtime may be required as business needs dictate.

Requirements

High School Diploma/GED preferred OR less than 2 years of related work experience.
Valid Driver's license and safe driving record required.
Effective communication skills required
Must possess good problem-solving and organizational skills
Basic computer and software skills required.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Responsibilities

Process and re-assign titles for vehicle sold by auction.
Examine vehicle title for accuracy and conformity to specified requirements.
Verify acceptance of the title in the state for which it is filed.
Confirm accurate Vin number, odometer reading, release of liens, and that title contact no alterations, etc.
Determine negotiability of title document and assess for potential fraud.
Report any title discrepancies.
Resolve Title issues through interactions with customers, dealers and regulatory agencies.
Work with manager/supervisor to negotiate price adjustment between buyer and seller for a title problem if necessary.
Maintain knowledge of current DMV laws and regulations as they relate to vehicle titles and interpret titling regulation in each state for which vehicles are processed.
Receive and if necessary, route telephone calls in a courteous and efficient manner to the appropriate personnel or department.
Run outstanding title reports, review and contact sellers regarding outstanding titles.
Perform other duties such as processing sale day transactions using the AS400 and provide customer service.
Verify purchases in-lane using the DVR Access and or add client information from Auction Access
Assist in sale day Settlement balancing
Ensure Front counter coverage
Visibly demonstrate commitment to Client Satisfaction modeling the behaviors of Cox culture.
May be required to work overtime (more than 40 hours per weeks) as business needs dictate.
Perform other duties as assigned by Management
May be required to travel and or work overtime as business needs dictate.

Benefits

minimum of sixteen hours of paid time off every month
seven paid holidays throughout the calendar year
additional paid time off in the form of bereavement leave
time off to vote
jury duty leave
volunteer time off
military leave
parental leave
health care insurance (medical, dental, vision)
retirement planning (401(k))
paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)