Title Specialist I (Manheim)
About The Position
Cox Automotive is seeking a Title Specialist I to join their Vehicle Operations team. This role is responsible for processing and re-assigning titles for vehicles sold by auction. The specialist will examine vehicle titles for accuracy and conformity to specified requirements, verify acceptance of the title in the state for which it is filed, and confirm accurate Vin number, odometer reading, release of liens, and that the title contains no alterations. The role also involves determining the negotiability of title documents, assessing for potential fraud, and reporting any discrepancies. The Title Specialist will resolve title issues through interactions with customers, dealers, and regulatory agencies, and may work with a manager/supervisor to negotiate price adjustments for title problems. Maintaining knowledge of current DMV laws and regulations related to vehicle titles and interpreting titling regulations in each state is crucial. Additional duties include routing telephone calls, running outstanding title reports, processing sale day transactions using AS400, providing customer service, verifying purchases in-lane using DVR, accessing client information from Auction Access, assisting in sale day settlement balancing, and ensuring front counter coverage. The role requires demonstrating commitment to client satisfaction and may involve working overtime as business needs dictate.
Requirements
- High School Diploma/GED preferred
- less than 2 years of related work experience.
- Valid Driver's license and safe driving record required.
- Effective communication skills required
- Must possess good problem-solving and organizational skills
- Basic computer and software skills required.
- Clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
- Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
Responsibilities
- Process and re-assign titles for vehicle sold by auction.
- Examine vehicle title for accuracy and conformity to specified requirements. Verify acceptance of the title in the state for which it is filed. Confirm accurate Vin number, odometer reading, release of liens, and that title contact no alterations, etc.
- Determine negotiability of title document and assess for potential fraud. Report any title discrepancies.
- Resolve Title issues through interactions with customers, dealers and regulatory agencies. Work with manager/supervisor to negotiate price adjustment between buyer and seller for a title problem if necessary.
- Maintain knowledge of current DMV laws and regulations as they relate to vehicle titles and interpret titling regulation in each state for which vehicles are processed.
- Receive and if necessary, route telephone calls in a courteous and efficient manner to the appropriate personnel or department.
- Run outstanding title reports, review and contact sellers regarding outstanding titles.
- Perform other duties such as processing sale day transactions using the AS400 and provide customer service.
- Verify purchases in-lane using the DVR
- Access and or add client information from Auction Access
- Assist in sale day Settlement balancing
- Ensure Front counter coverage
- Visibly demonstrate commitment to Client Satisfaction modeling the behaviors of Cox culture.
- May be required to work overtime (more than 40 hours per weeks) as business needs dictate.
- Perform other duties as assigned by Management
- May be required to travel and or work overtime as business needs dictate.
Benefits
- Employees are eligible to receive a minimum of sixteen hours of paid time off every month
- seven paid holidays throughout the calendar year.
- additional paid time off in the form of bereavement leave
- time off to vote
- jury duty leave
- volunteer time off
- military leave
- parental leave
- health care insurance (medical, dental, vision)
- retirement planning (401(k))
- paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
