Title Specialist I (Manheim)

Cox Enterprises•Hanover, MD

3d•$18 - $27•Onsite

About The Position

This role processes and re-assigns titles for vehicles sold by the auction. It involves entering and accurately applying payments received by buyers/sellers, examining vehicle titles for accuracy and conformity to requirements, and verifying their acceptance in the state for which they are filed. The position requires confirming accurate title VIN numbers, odometer readings, releases of liens, and ensuring titles contain no alterations. A key responsibility is determining the negotiability of title documents, assessing for potential fraud, and reporting any discrepancies. This role also resolves titling issues through interaction with customers, dealers, and regulatory agencies, and may involve negotiating price adjustments for title problems. Maintaining knowledge of current DMV laws and regulations related to vehicle titles and interpreting titling regulations for each state is crucial. The role also includes receiving and routing telephone calls, processing sale day transactions, providing customer service, running outstanding title reports, and assisting with sale day balancing and title/check audits. A commitment to safety and following all safety and health procedures is expected. Overtime may be required as business needs dictate.

Requirements

High School Diploma/GED
Generally, less than 2 years of experience
Effective communication skills
Possesses good problem-solving, organizational, and computer skills.
Basic computer software skills required.
Vision abilities that include close, distance and depth perception.

Nice To Haves

Experience in the auction/automobile industry or at the Department of Motor Vehicles.
Notary seals and stamps

Responsibilities

Process and re-assign titles for vehicles sold by the auction.
Enter payments into the system received by buyers/sellers and ensure they are applied accurately and timely.
Examine vehicle title for accuracy and conformity to specified requirements.
Verify acceptance of the title in the state for which it is filed.
Confirm accurate title VIN number, odometer reading, releases of liens, and that titles contain no alteration, etc.
Determine negotiability of title document and assess for potential fraud.
Report any title discrepancies.
Resolve titling issues through interaction with customers, dealers and regulatory agencies.
Work with manager/supervisor to negotiate price adjustment between buyer and seller for a title problem, if necessary.
Maintain knowledge of current DMV laws and regulations as they relate to vehicle titles and interpret titling regulations in each state for which vehicles are processed.
Receive and route telephone calls in a courteous and efficient manner to the appropriate personnel or department.
Perform other duties such as processing sale day transactions using the AS400 and providing customer service.
Run outstanding title reports, review and contact sellers regarding outstanding titles.
Assist with sale day balancing activities.
Assist with title and check audits.
Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
Actively participate in support of all safety activities aligned with Safety Excellence.
Perform other duties as assigned by management.
May be required to work overtime (more than 40 hours per week) as business needs dictate.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
health care insurance (medical, dental, vision)
retirement planning (401(k))
paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

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